Service Ops Asst. Manager

Albertsons • Lubbock, TX

4d • Onsite

About The Position

The Service Operations Assistant Manager is first and foremost responsible for guest relations and satisfaction. They assume total store responsibility in Store Director, Assistant Store Director, Grocery Manger, and Service Operations Manager’s absence. They serve as Controller of cash and returned checks and is responsible for assisting the Service Operations Manager in achieving front-end productivity goals while helping to maintain superior guest service and satisfaction.

Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Required to work 40 hours per week (multiple opening, closing, and day shifts depending on store needs).
• Must maintain Certified Food Safety Manager certification.
• Minimum of one year store experience.
• Must be able to lift up to 50 lbs.
• Must be able to stand for long periods of time (up to 6 hours).
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking.
• Ability to function as a team member and get along with others.

Responsibilities

• Acknowledge, greet, and engage guests entering the area or department.
• Assist with hiring, training, scheduling, performance management, and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers.
• Coordinate scheduling with the Grocery Manager.
• Assist with the management of all Service Counter functions.
• Assist with initial interviews for all departments and new team member orientations, including initial and ongoing team member paperwork.
• Supervise and ensure proper checking and bagging techniques are being used.
• Ensure proper bookkeeping procedures are implemented.
• Assist with ordering supplies for front-end maintenance of the store.
• Coordinate supply needs with the Grocery Manager.
• Assist with performance evaluations and coaching sessions of all team members within the department.
• Assist with general store information to the Spirit and Spirit Too publications in stores with no HR Site Support Representative.
• Assist with general public relations and “Spirit” initiatives within the store in stores with no HR Site Support Representative.
• Assist with all payroll and accounting procedures and their implementation in stores with no HR Site Support Representative.
• Assist with delegating and assigning trainers as necessary.
• Responsible for cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a HR Site Support Representative, assist the Service Ops Manager with serving as the designated human resource manager to handle hiring, training and orientation objectives.
• Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets.
• Assist with overall guest and team member safety.
• Greet and speak politely with every customer on premises.
• Perform other duties as requested or required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED