Service Ops Assistant Manager

Albertsons Companies • Midland, TX

5d • Onsite

About The Position

The Assistant Service Manager is responsible for guest relations and satisfaction, assuming total store responsibility in the absence of store leadership. This role assists the Service Manager in achieving front-end productivity goals while maintaining superior guest service and satisfaction, and also serves as the Controller of cash and returned checks.

Requirements

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Required to work 40 hours per week, involving multiple opening, closing, and day shifts.
• Must maintain Certified Food Safety Manager Certification.
• Minimum of one year store experience.
• Must be able to lift up to 50lbs.
• Must be able to stand for long periods of time (up to 6 hours).
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking.
• Ability to function as a team member and get along with others.

Responsibilities

• Acknowledge, greet, and engage guests entering the area or department.
• Assist with hiring, training, scheduling, performance management, and productivity of service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks, checkers, and sackers.
• Coordinate scheduling with the Grocery Manager.
• Assist with the management of all Service Counter functions.
• Assist with initial interviews for all departments and new team member orientations, including team member paperwork.
• Assist with supervising and ensuring proper checking and bagging techniques.
• Assist with ensuring proper bookkeeping procedures are implemented.
• Assist with ordering supplies for front-end maintenance and coordinate needs with the Grocery Manager.
• Assist with performance evaluations and coaching sessions of all team members within the department.
• Assist with general store information to publications in stores without an On-Site HR Representative.
• Assist with payroll and accounting procedures in stores without an On-Site HR Representative.
• Assist with delegating and assigning trainers as necessary.
• Responsible for the cleanliness and appearance of the entire front-end, including check stands, floors, exterior front of store, and parking lot.
• In stores without an On-Site HR Representative, assist the Service Manager with serving as the designated human resource manager for hiring, training, and orientation.
• Responsible for safeguarding, controlling, and monitoring all store assets, ensuring policies and procedures are implemented for control of assets.
• Assist with overall guest and team member safety.
• Greet and speak politely with every customer on premises.
• Perform other duties as requested or required by management.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED