Service Operator (Mt. Pleasant)
Foxconn Industrial Internet - FII•Mount Pleasant, WI
•Onsite
About The Position
The Service Operator will manage Level 1 issues in cloud operations across all data centers. Travel is optional depending on the situation. This is a full-time, 100% on-site position located in Mt. Pleasant, Wisconsin.
Requirements
- BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.
- 1 to 3 years of relevant experience in Hyper-V or VMware technology
- At least 1 year of hands-on experience with Linux systems and Windows systems, with a basic understanding of networking.
- Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack.
- Understanding of VLAN and subnetting.
- Strong knowledge of system hardware, especially related to cluster servers.
- Ability to prioritize and multitask.
- Strong troubleshooting and critical thinking skills.
- Strong learning ability, communication and coordination skills, and a service-oriented mindset
- Detail-oriented and capable of producing high-quality documentation and verbal communication.
- Proficiency in English required
Nice To Haves
- Data center experience preferred.
- Mandarin is a plus.
Responsibilities
- Monitor cluster servers across all data centers in the North America region.
- Manage call center and dispatch.
- Asset management
- Global Level 1 incident support and response
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
