Service Operations & Technical Supervisor

Snap-on Inc•San Jose, CA

13h•Onsite

About The Position

Mountz Inc., a leader in torque solutions since 1965 and now part of Snap-on, Inc., is seeking a Service Operations & Technical Supervisor for its San Jose, CA facility. This role leads the day-to-day operations of the San Jose Service team, providing technical leadership and support to the broader Service organization. The ideal candidate is an experienced service or technical professional skilled in leading people, solving complex technical problems, improving processes, and developing team capabilities. This position oversees San Jose technicians and the Service Coordinator, acting as a key technical resource for calibration, repair, field service, measurement processes, and technical quality. The company is dedicated to forging a safer world through accuracy and precision, with its tools used by major manufacturing companies worldwide. This is an opportunity to make a significant impact on local service operations and the company's overall technical capabilities.

Requirements

Experience leading or supervising a technical, calibration, repair, field service, or similar operation.
Strong technical problem-solving and troubleshooting skills.
Demonstrated ability to coach, develop, and motivate employees.
Strong organizational, communication, and prioritization skills.
Ability to manage day-to-day operational demands while also driving longer-term technical improvements.
A hands-on, collaborative approach with a commitment to safety, quality, customer satisfaction, and continuous improvement.
Able to lift and/or move objects up to 50 pounds

Nice To Haves

Experience with calibration, torque measurement, repair, or related technical processes preferred.
Experience with quality systems, ISO standards (9001 or 17025), or accredited laboratory/service environments preferred.
Military PMEL/TMDE experience, a plus

Responsibilities

Lead, coach, develop, and retain the San Jose Service team.
Manage daily calibration, repair, and field service operations, including workload, scheduling, priorities, and resources.
Monitor service performance, turnaround times, backlog, quality, and customer commitments.
Provide technical guidance and escalation support for complex calibration, repair, torque, and field-service issues.
Develop and standardize technical methods, procedures, work instructions, and best practices.
Provide technical training, mentoring, cross-training, and competency development.
Support quality, compliance, audits, corrective actions, and accreditation activities, including ISO/IEC 17025, ISO 9001, and ISO 6789, as applicable.
Investigate technical issues, out-of-tolerance conditions, quality concerns, repeat failures, and warranty issues.
Partner with cross-functional teams to improve serviceability, technical readiness, and operational performance.
Lead continuous-improvement initiatives focused on reducing turnaround time, backlog, rework, repeat failures, and operational waste.
Help establish consistent technical practices and capabilities across Service locations.