Service Operations Supervisor

Distro•Georgia, GA

6d•Onsite

About The Position

As a Service Operations Supervisor, you will manage client relationships, ensure smooth service delivery, and support payroll and tax processes. You will be the primary contact for an assigned client portfolio, coordinate user setup and training, drive retention for at-risk accounts, and serve as the liaison between clients and internal operations. You will also oversee payroll accuracy and coach payroll and service associates.

Requirements

High school diploma
Excellent communication and interpersonal skills
Strong time management and prioritization in a fast-paced environment
Sound decision-making and strong attention to detail
Proficiency in Microsoft Office (Outlook, Teams, Excel, PowerPoint) and the ability to learn new applications
Professionalism, reliability, and a teamwork mindset

Nice To Haves

2+ years of PEO, ASO, HCM, or multistate payroll experience preferred, or an equivalent combination of experience, skills, education, or training

Responsibilities

Serve as the primary contact for an assigned group of clients and lead meetings on escalated issues
Coordinate user setup and train clients on web-based payroll, custom reporting, and service platforms
Lead proactive retention steps for at-risk clients with internal teams and business consultants
Identify client process gaps and introduce new products and services
Recommend annual increases or reductions to client administrative fees
Guide clients on tax account registration, payroll tax questions, and state and federal reporting
Manage payroll tax notices through to resolution
Review processed payrolls, resolve errors, and monitor payroll specialists' work for accuracy
Work with the Quality Control Team on current and prior year voids and posted payroll errors
Coach payroll and service associates, recommend training, and lead weekly POD huddles
Escalate client issues through Client Space and other channels