Service Operations Supervisor - Mercedes Benz

MileOne Autogroup•Fort Washington, PA

1d•Onsite

About The Position

Mercedes Benz of Fort Washington, part of MileOne Autogroup, is seeking a motivated, experienced Service Operations Supervisor to lead their dynamic service team. This role is for individuals passionate about performance vehicles, building high-performing teams, and exceeding customer expectations. The Service Operations Supervisor is responsible for overseeing daily service-lane operations, ensuring efficient vehicle flow, and delivering an exceptional customer experience. This role provides leadership across the service drive, transportation team, loaner-fleet operations, and Service Advisor staff. The supervisor works closely with the Service Manager to maintain operational excellence, team performance, and customer satisfaction.

Requirements

3+ years of prior experience in dealership service operations or automotive service leadership
Strong communication, coaching, and customer-service skills
Ability to multitask in a fast-paced environment
Knowledge of service-lane processes, transportation logistics, and loaner-fleet operations
Valid driver’s license with a clean driving record

Responsibilities

Oversee and manage service-lane operations to ensure smooth vehicle flow, timely customer assistance, and an organized arrival process.
Ensure all serviced vehicles are clean, quality-checked, and properly prepared for on-time delivery back to clients.
Manage and coordinate the transportation team, including scheduling, dispatching, and optimizing operational efficiency.
Monitor loaner-vehicle availability, maintain accurate usage reports, and ensure proper rotation and compliance with dealership policies.
Collaborate with the Service Manager to establish daily priorities and maintain efficient, customer-focused service counter operations.
Coach, support, and assist Service Advisors with daily responsibilities, customer interactions, and process adherence.
Provide direct coverage for Service Advisors during PTO, training, or staffing gaps to ensure uninterrupted service operations.
Assist in resolving customer concerns and service-related issues with professionalism, urgency, and a focus on long-term satisfaction.
Participate in Saturday Service Express operations in a leadership capacity, supporting high-volume workflow and team performance.
Promote a culture of teamwork, professionalism, and customer satisfaction across all service-department functions.