Service Operations Supervisor - Building Automation Systems
About The Position
The Building Automation Systems Service Operations Supervisor leads a team responsible for performing service work for building automation systems. The right candidate will coordinate specialist and technician activities for all installed projects, technical support programs, and time-and-materials (T&M) work to provide on-time delivery and ensure customer expectations and commitments are met. Siemens is a global technology company focused on industry, infrastructure, transport, and healthcare. We are improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.
Requirements
- High school diploma or state-recognized GED
- 1+ years of experience as a HVAC or Building Automation specialist or technician in related industry
- On-the-job or educational experience with HVAC or Building Automation systems
- Experience with Microsoft Office
- Verbal and written communication skills in English
- Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Nice To Haves
- Associate degree from a two-year college or technical school
- 5+ years of experience as a specialist or technician in related industry
- Experience supervising teams
- Familiarity with Bluebeam or equivalent software
Responsibilities
- Supervise, train, and mentor the service team; set goals, monitor performance, conduct employee review meetings, and schedule formal training.
- Schedule and assign tasks to the team and drive business growth by enabling and leading a highly effective team. Periodically assist the team with maintenance activities and submittal of required paperwork.
- Identify additional chargeable opportunities, including T&M, system upgrades, and service contract expansions and complete and submit written service orders and reports covering all aspects of each assignment and activity.
- Participate in sales-to-service and projects-to-service turnover process, including final project walkthroughs, service agreement scope reviews, and final information turnover to the inspection team.
- Support contract profitability through cost containment procedures and processes.
- Ensure contract requirements are met and performed to a high standard and develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications.
- Determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.
- Champion safety compliance by ensuring employees meet or exceed organization and customer safety requirements. Ensure employees are properly trained on all safety requirements and enforce adherence to organizational processes, tools, and workflow standards.
- Maintain excellent organizational and interpersonal skills.
Benefits
- Variety of health and wellness benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
