Service Operations Specialist
About The Position
Support the Team Behind the Field. We’re looking for a Service Operations Specialist who thrives in a fast-paced, detail-driven environment and enjoys keeping processes organized, accurate, and on track. In this role, you’ll help support service agreements, prepare quotes, track service opportunities, and ensure the information needed for scheduling, billing, and customer follow-up is complete. If you enjoy coordinating moving parts and helping teams stay organized and efficient, this is a role where your work will make a real impact. As a Service Operations Specialist, you’ll support the daily administrative and operational activities of the Service Department. You’ll help maintain service maintenance agreements, prepare service quotes, assist with technician reporting, and ensure accurate documentation flows between technicians, service coordinators, and customers. Your work will help keep the service workflow organized, efficient, and responsive.
Requirements
- High school diploma or equivalent required
- 2–3 years of experience in service coordination, operations support, quoting, or administrative roles
- Strong attention to detail and organizational skills
- Ability to manage multiple tasks and deadlines in a fast-paced environment
- Excellent communication and problem-solving skills
Nice To Haves
- Associate degree or coursework in business administration or a related field preferred
Responsibilities
- Support Service Maintenance Agreements (SMA Programs)
- Assist with the preparation and tracking of Service Maintenance Agreement (SMA) quotes for new and existing customers
- Maintain records of service agreements and monitor renewal timelines
- Coordinate with service staff to ensure SMA services are scheduled and completed according to agreement terms
- Prepare Service Quotes and RFQs
- Process SMA Requests for Quotes (RFQs) submitted by technicians and service staff
- Prepare quotes based on technician recommendations, service scope, and company pricing guidelines
- Ensure quotes include accurate labor, parts, and service scope before sending to customers
- Support Service Operations
- Assist with technician reporting and documentation
- Review field engineering reports to ensure information is complete
- Support billing documentation and service follow-up processes
- Perform additional administrative and operational tasks as assigned
Benefits
- Comprehensive medical and dental benefits
- Paid time off and paid holidays
- 401(k) with profit-sharing plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
