Service Operations Specialist - MI, On Site

Vensure Employer Solutions • Troy, MI

23h • Onsite

About The Position

Vensure Employer Solutions is a leading HR technology and service provider, offering a comprehensive suite of solutions including HR/HCM technology, managed services, and global business process outsourcing (BPO). Serving over 95,000 businesses and processing over $135B in annual payroll, Vensure is headquartered in Chandler, Arizona, and focuses on helping businesses streamline and grow their operations with custom strategies. This role is based on-site in a dynamic, global company.

Requirements

• High school diploma or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) required.
• 1-2 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
• Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
• Ability to adapt to change, support team transitions, and guide staff through evolving processes, systems, and organizational expectations.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build positive working relationships.
• Communicates clearly and professionally in both written and verbal formats.
• Strong time management skills, with the ability to prioritize effectively in a fast paced environment.
• Flexibility to perform a variety of assignments as needed.
• Strong ability to collaborate effectively with internal departments to support seamless operations and workflow coordination.
• Strong work ethic and commitment to teamwork, contributing positively to a collaborative and supportive work environment.
• Demonstrated ability to maintain strict confidentiality and handle sensitive information with professionalism and discretion.
• Exceptional attention to detail, including the ability to thoroughly review printed documents and ensure they meet quality and accuracy standards.
• Maintains high levels of organization.
• Follows through on tasks reliably and ensures accuracy in documentation and communications.
• Regular, on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities.

Nice To Haves

• Experience with systems such as PRISM preferred but not required.

Responsibilities

• Act as the main point of contact for assigned clients, providing guidance, troubleshooting support, and timely responses to inquiries.
• Coordinate user setup and deliver training for client-facing systems including payroll platforms, reporting tools, HRIS, and service portals.
• Maintain proactive client touchpoints to reinforce strong working relationships and support retention efforts.
• Lead or participate in client meetings to discuss escalations, system needs, or service opportunities.
• Manage and escalate client issues through documented processes, including submitting cases to internal departments for resolution.
• Process payroll accurately and timely in accordance with federal, state, and local regulations as well as company policies.
• Pull and manage new hire imports, timesheet files, and other payroll inputs to ensure accurate pay calculations.
• Review payroll data for accuracy and address discrepancies prior to final submission.
• Calculate pay changes, status adjustments, and terminated employee final pay while following applicable laws.
• Assist with off-cycle payrolls, manual checks, and payroll adjustments with proper documentation.
• Assist clients with state tax account registration requirements, provide education on payroll tax questions, and gather required account credentials.
• Maintain and update HRIS employee records, including new hires, terminations, status changes, and I-9 management.
• Coordinate with Tax, Benefits, HR, and Operations teams to ensure seamless service delivery.
• Provide technical support and troubleshooting for HRIS or payroll system-related issues for clients and employees.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Provide backup support during high-volume periods or team member absences.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Assist in maintaining team resources such as checklists, templates, and reference materials.
• Complete projects and other duties as assigned by supervisor.

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Life insurance
• Short term disability
• Long term disability
• Employee assistance program (EAP)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Identity theft protection
• Critical illness
• Accident
• Cancer
• Hospital protection
• Legal insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED