Service Operations Specialist - Active Security Clearance Required

LLNL•Livermore, CA

4d•Hybrid

About The Position

Lawrence Livermore National Laboratory (LLNL) is seeking a Service Operations Specialist to provide operational and administrative support for maintenance program activities. This role is crucial for coordinating, tracking, and reporting necessary for maintenance work execution and assessment readiness. The specialist will analyze operational data, liaise with teams and vendors, monitor procurements, and assist with logistics and documentation for audits. This position requires strong organizational skills, attention to detail, and the ability to collaborate across various functional areas. The role supports existing service operations processes and aims to enhance schedule visibility, reporting accuracy, and maintenance readiness. This position is within the Strategic Deterrence (SD) Directorate and may offer a hybrid schedule after a probationary period, with specifics varying based on organizational needs. The position can be filled at either the A07.1 or A07.2 level, depending on the candidate's experience and qualifications.

Requirements

Active Department of Energy (DOE) Q-level clearance or active Top-Secret clearance issued by another U.S. government agency at the time of hire.
Experience coordinating workflow, work activities, or processes in a service operations, maintenance, facilities, logistics, or customer support environment.
Experience collecting, tracking, and reporting operational or performance data.
Knowledge of standard office systems, databases, spreadsheets, and reporting tools.
Ability to interpret established procedures and apply them to day-to-day work.
Strong organizational, administrative, and communication skills.
Ability to coordinate with multiple stakeholders and manage several tasks at once.
Demonstrated attention to detail and follow-through.
Experience coordinating multiple work activities and multifaceted processes in a service operations or maintenance support environment (A07.2 level).
Experience working with Enterprise Asset Management (EAM) systems or similar maintenance management systems (A07.2 level).
Experience analyzing data and preparing summaries or reports for management review (A07.2 level).
Experience assessing client or customer needs and identifying solutions to operational tasks and issues (A07.2 level).
Experience tracking procurement actions, materials, or services and monitoring status and lead times (A07.2 level).
Experience supporting audits, assessments, or compliance-related logistics (A07.2 level).
Ability to work independently on ongoing assignments and use sound judgment in resolving issues within established processes (A07.2 level).

Nice To Haves

Experience supporting facilities, maintenance, operations, or nuclear program environments.
Familiarity with document control processes and records coordination.
Experience working with vendors and internal support organizations.
Experience preparing custom or ad hoc reports.
Knowledge of business planning and tracking tools.

Responsibilities

Collect, track, validate, and maintain facility and maintenance data from EAM systems and related databases.
Monitor work order activity and prepare standard reports, metrics, and summaries for management review and customer use.
Coordinate with deployed teams, internal stakeholders, and vendors to support execution of maintenance work and ensure required resources are available.
Track procurement status for materials, parts, and services needed to support maintenance work.
Coordinate logistics, schedules, and documentation support for maintenance assessments and audits.
Maintain service area records, databases, forms, trackers, and supporting documentation.
Respond to routine operational questions and resolve day-to-day issues using established procedures and guidance.
Assist with scheduling, follow-up actions, and general coordination activities that support maintenance readiness.
Collect, validate, analyze, and report facility and maintenance data from EAM systems and related databases to support operational planning and management decision-making (A07.2 level).
Prepare recurring, custom, and ad hoc reports, metrics, and summaries, and identify trends, issues, and opportunities for process improvement (A07.2 level).
Coordinate multifaceted work activities with deployed teams, vendors, and internal stakeholders to support maintenance execution and resolve operational constraints (A07.2 level).
Monitor procurement actions, material status, lead times, and communicate risks or delays that may affect schedule fidelity and work execution (A07.2 level).
Coordinate and track audit and assessment logistics across multiple stakeholders, including schedules, document requests, meetings, status updates, and follow-up actions (A07.2 level).
Work with document control and program personnel to identify, collect, organize, and track required records and documentation for assessments and readiness activities (A07.2 level).
Research, compile, and reconcile information from multiple sources to support operational activities, management reviews, and issue resolution (A07.2 level).
Apply established service operations processes independently, assess routine customer or operational needs, and provide informed support on solutions within the service area (A07.2 level).