Service Operations Manager
About The Position
Join Albertsons Companies as a Service Operations Manager, a role where customer experience, operational excellence, and front-end leadership converge. We are seeking team-focused managers passionate about customer service, people development, and operational consistency. In this dynamic, customer-facing role, you will oversee front-end and service operations, ensure strong execution of company service programs, and lead teams to deliver a fast, friendly, and compliant shopping experience. Your work will directly support store performance and customer engagement, contributing to the future of food and well-being.
Requirements
- Strong customer-service focus with a calm, professional team presence
- Effective communication, coaching, and conflict-resolution skills
- Strong organization, prioritization, and planning abilities
- Ability to multitask in a fast-paced, customer-facing environment
- Front-end and customer service operations
- Cash handling, cash office accuracy, and compliance execution
- Labor planning, scheduling, and service productivity
- Service standards, audit readiness, and loss prevention support
- Store operations, service programs, and front-end systems
- Cash handling procedures, security protocols, and transaction policies
- Scheduling tools and basic computer applications
- Ability to review service metrics, labor usage, and performance trends
- Ability to train, coach, and develop associates and supervisors
- Ability to stand, move, lift, carry, or push moderate loads as required
- Flexible availability including evenings, weekends, and holidays
- Reliable attendance
- Compliance with company policies, safety standards, and the Code of Business Conduct
Responsibilities
- Leads all front-end and customer service teams, ensuring fast, friendly, and accurate service
- Coach and develop associates on service standards, courtesy programs, and service recovery
- Oversee daily front-end operations including check stands, self-checkout (SCO), service desk, and checkout processes
- Ensure compliance with cash handling, security, returns, refunds, and transaction policies
- Monitor scheduling, breaks, staffing levels, and queue management to align labor with business needs
- Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
- Ensure front-end readiness for audits, compliance requirements, and company programs
- Hire, train, coach, schedule, and develop service associates, supervisors, and front-end staff
- Support shrink reduction, fraud prevention, and proper handling of restricted items
- Complete required reports and maintain strong communication with management teams
Benefits
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay)
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
- Medical
- Dental
- 401k
- Sick pay
- PTO/Vacation Pay or Flexible Time Off
- Paid holidays
- Bereavement pay
- Retirement benefits (pension and/or 401k eligibility)
- Quarterly bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
