Service Operations Manager

Willborn•Lubbock, TX

10d

About The Position

At Willborn Fueling Systems, we don't just build or repair fueling systems, we keep entire businesses running. From gas stations and truck stops to aviation and fleet operations, our customers rely on us for fast, accurate, and dependable service. That doesn't happen by accident. It happens because of great leadership. As our Service Operations Manager , you'll lead the charge in making sure every service call is handled right the first time, fast, and profitably. You'll manage people, processes, and performance...driving operational excellence and customer satisfaction while growing the next generation of technicians and leaders. This is a hands-on, results-driven leadership role with real responsibility and visible impact. You'll spend your days making decisions that keep trucks rolling, customers loyal, and revenue growing.

Requirements

Experience leading teams in fueling systems, electrical, mechanical, plumbing, or instrumentation service work.
Strong leadership and organizational skills-you're steady, assertive, and solutions-oriented.
A passion for process improvement and accountability.
Must be 30 years or older with a valid driver's license and clean driving record.
Ability to pass a background check and drug screening.
Proven track record of developing and leading effective teams.
Strong business acumen.
Must have a high school diploma.
Must be able to pass pre-employment drug & background check.

Responsibilities

Own the results of our service department-ensuring it runs like a high-performance machine.
Coach and audit technicians to ensure accurate diagnoses and lasting repairs.
Track service trends and eliminate recurring issues.
Manage warranty processes and regulatory documentation with precision.
Follow up with customers to make sure every call ends in satisfaction.
Ensure the right people, parts, and tools are ready before the work begins.
Oversee dispatch and scheduling to maximize productivity.
Remove bottlenecks, delays, and wasted steps in real time.
Implement smarter systems to speed up communication and results.
Meet or exceed revenue and margin goals.
Use data and KPIs to make informed decisions, not guesses.
Minimize non-billable time and maximize customer retention.
Strengthen customer relationships through proactive communication.
Recruit and develop top-tier service technicians.
Set clear expectations and hold the team accountable.
Build succession plans and leadership pipelines.
Foster a culture of safety, teamwork, and high performance.

Benefits

Competitive Salary based on experience and results.
Medical, Dental, and Vision Insurance with multiple plan options.
Company-Paid Life Insurance ($25,000).
Company-Paid Long-Term Disability Coverage.
Optional FSA, HSA (if eligible), Short-Term Disability, Critical Care, Supplemental Life, and even Pet Coverage.
Two Weeks of Paid Time Off (PTO) per year, accruing and increasing with tenure.
Eight Paid Holidays per year.
Cell Phone Reimbursement.
Steel-Toed Boot Allowance.
401(k) Retirement Plan with company match.
Paid training, continuing education, and career growth opportunities.