Service Operations Manager
About The Position
The Service Operations Manager leads all maintenance and technical operations for Oro Mobility's autonomous vehicle fleet. This role is responsible for ensuring vehicles are maintained to Uber Fleet Operations Standards and OEM technical specifications, maximizing vehicle availability, uptime, and trip readiness across a 24/7 operation. Reporting to the Market Manager (General Manager), this position leads a team of service supervisors, technicians, parts staff, and shop operations personnel. The role requires deep automotive and EV technical expertise, strong people leadership, and the ability to operate a high performance maintenance organization supporting cutting edge autonomous vehicle technology. This is a critical role ensuring fleet reliability and operational success.
Requirements
- 7+ years of experience in automotive service management, fleet maintenance, or technical operations; experience with electric vehicles or autonomous vehicle systems strongly preferred.
- 3+ years of people management experience leading technicians, supervisors, and technical operations in a high volume or 24/7 environment.
- Deep technical knowledge of automotive diagnostics, electrical systems, EV powertrains, ADAS, sensors, and vehicle networks.
- Proven ability to manage complex maintenance operations, technical partnerships, and cross functional collaboration.
- Strong understanding of maintenance KPIs, quality systems, and operational performance management.
- Excellent leadership, communication, problem solving, and decision making skills.
- Ability to work in fast paced, evolving, and highly technical environments.
- Ability to work flexible hours, including evenings and weekends as needed to support 24/7 operations.
- Valid California driver's license required.
Nice To Haves
- ASE Master Technician certification or equivalent technical credentials preferred.
- Bachelor's degree in Automotive Technology, Engineering, Business, or related field preferred (or equivalent experience).
Responsibilities
- Lead all technical operations including preventive maintenance, diagnostics, repairs, and parts management for an autonomous EV fleet.
- Manage and develop, Service Operations Supervisors, Technicians (L2/L3), Parts Manager, and Materials Coordinators supporting 24/7 coverage.
- Ensure maintenance execution meets Uber Fleet Operations Standards for vehicle availability, uptime, quality, and safety.
- Oversee preventive maintenance schedules, work order prioritization, repair turnaround times, and quality control processes.
- Partner with Nuro, Lucid, and OEM technical teams on escalations, diagnostics, training, tooling, and technical support.
- Own parts inventory strategy, vendor relationships, and supply chain coordination through the Parts Manager.
- Drive continuous improvement in maintenance efficiency, first time fix rates, mean time to repair (MTTR), and cost per repair.
- Ensure all technicians are trained, certified, and maintain compliance with Uber Fleet Ops Standards and OEM technical requirements.
- Manage maintenance tooling, equipment, diagnostic systems, shop infrastructure, and facility readiness.
- Ensure compliance with all safety, environmental, regulatory, and quality requirements.
- Lead root cause analysis, corrective action planning, and technical issue resolution for recurring problems.
- Support launch readiness activities, scaling plans, and operational performance reviews.
Benefits
- Reimbursement for Travel Expenses (as applicable, per Company policy guidelines)
- Paid Time Off / Vacation / Paid observed Holidays (Accruals start at 1.25 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
- Medical, Dental & Vision plan options
- Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
- Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts - Theme Park Tickets, Gym Discounts & more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
