Service Operations Manager - Solar Utility Services

Schneider Electric•Boulder, CO

11d•Onsite

About The Position

Service Operations Manager is a critical leader within Schneider Electric’s Solar Utility Services organization, responsible for safe, high-quality, and profitable service delivery across an assigned territory. Acting as the local face of Schneider Electric, the Operations Manager ensures excellence in operational execution, contract delivery, quality management, and onsite opportunity generation while supporting the energy transition through reliable utility-scale solar services. Reporting to the Country Leader, the Services Operations Manager leads Field Service Representatives (FSRs) and partners closely with Customers, Sales, Engineering, to deliver consistent, world-class service aligned with Schneider Electric’s standards.

Requirements

Bachelor’s degree in Business, Engineering, or related field preferred.
Minimum 5 years of experience in Field Service or Utility-Scale Energy Services.
Minimum 2 years in a supervisory or people leadership role preferred.
Technical proficiency and ability to understand solar, electrical, and digital service concepts.
Valid driver’s license with a clean driving record.
Ability to meet customer and site-specific background or government clearance requirements (as applicable).

Nice To Haves

Strong people leadership, communication, and presentation skills.
Ability to independently manage priorities in a dynamic, multi-site service environment.
Strong customer-facing mindset with the ability to balance contractual, operational, and commercial objectives.
Demonstrated financial acumen and data-driven decision-making ability.
Strong problem-solving and critical-thinking capability in complex operational scenarios.
Ability to influence cross-functional teams and drive continuous improvement initiatives.

Responsibilities

Lead with Safety as a core value, ensuring full compliance with Schneider Electric Global Human Rights, EHS, Travel, PPE usage, country safety protocols, and site-specific safety requirements.
Conduct regular FSR site safety audits, incident investigations, and corrective action follow-up.
Facilitate team Safety Improvement Meetings (SIMs) and enforce safety accountability through coaching and progressive discipline when required.
Directly manage and develop Field Service Representatives supporting utility-scale solar assets, ensuring safe, high-quality, and timely service execution.
Maintain a strong field presence, working alongside FSRs, customers, EPCs, and subcontractors to resolve issues and meet contractual commitments.
Coordinate and execute training, certification, and qualification programs in collaboration with Regional/Global Leadership and Corporate Training.
Mentor FSRs, support career development plans, and oversee the FSR Sales Lead process to ensure active opportunity identification.
Manage staffing levels through workforce planning, sourcing support, capacity forecasting, and attrition management.
Ensure timely approval of timecards, PTO, expenses, and administrative compliance.
Champion Schneider Electric Quality fundamentals, driving root cause analysis, continuous improvement, and corrective action closure.
Monitor service quality metrics, customer complaints, and non-conformances; lead recovery plans when performance gaps occur.
Ensure all work is executed in compliance with contract terms, technical standards, and documented procedures.
Act as the primary operational interface between customers and Schneider Electric Service Support teams (Dispatchers, Inside Sales, Engineering, and Supply Chain).
Drive key operational KPIs including safety, quality, utilization, response time, job closure metrics, and customer satisfaction.
Oversee planning, scheduling, and assignment of field technicians to service jobs.
Manage daily operational challenges, resource conflicts, and on-site escalations.
Build trusted, long-term relationships with utility-scale solar customers through regular site visits and Service reviews.
Support Sales pursuits through technical insight, field knowledge, and operational feasibility input.
Maintain strong communication with customers before, during, and after field interventions.
Resolve high priority or complex customer issues and provide status updates.
Ensure delivery of exceptional on site service that enhances customer loyalty and brand reputation.