Service Operations Manager - Industrial Doors

Wiese Group•Springfield, MO

1d•Hybrid

About The Position

Wiese USA, a leading material handling dealer with over 80 years of success, is seeking an Operations Manager for its Dock and Door Division. This role is crucial for driving culture, operations, and safety at the local dealership level, implementing Wiese's strategic plan for profitability and growth. The manager will lead by example, promoting Wiese's vision, values, culture, and safety. This position requires a deep understanding of the market, anticipating customer needs, and leading service and parts staff to achieve their highest revenue potential. The Operations Manager will also partner with sales and rental teams and lead local safety initiatives to ensure team members' well-being. This role involves mentoring and developing staff to maximize team performance, with success measured by the team's ability to achieve strategic business goals. Wiese USA is committed to team member development through training and offers a competitive compensation package.

Requirements

Minimum of 3 years supervisory experience of service/repair department.
Basic understanding of all our products and services required.
Strong communication skills including the desire to develop and lead a team.
Ability to manage/prioritize multiple tasks/projects.
Basic understanding of business management, financial documents, team building, motivation skills.
Effective computer skills.
Professional appearance and demeanor.
Master Microsoft Excel, Outlook and Word.

Nice To Haves

Construction background or related experience preferable.
A general knowledge of construction or related experience is highly desirable.

Responsibilities

Manage all aspects of the business at the local level.
Implement Wiese’s strategic plan to achieve specific goals of profitability and growth.
Lead by example, promoting Wiese's vision, values, culture, and safety.
Understand the market and anticipate the needs of current and prospective customers.
Lead a service and parts staff to its highest revenue potential.
Work as a partner with sales and rental teams.
Lead local safety efforts to ensure team members go home healthy every day.
Act as both a mentor and teacher, hiring and developing staff to bring out the team’s very best performance.
Develop a team through visionary leadership.
Strengthen existing customer relationships and develop new ones.
Promote company products and services.
Manage and monitor Dock & Door Division profitability.
Exceed high quality and productivity standards.
Generate new business through local community involvement.
Communicate flawlessly with others.
Organize, plan and prioritize job duties.
Process analytical and technical information.
Problem solve and think strategically.
Manage large and small-scale projects and change.
Understand process improvement.
Manage, motivate and develop people.