Service Operations Manager - Industrial Doors

WIESE GROUP•Springfield, MO

8d•Hybrid

About The Position

Wiese USA, a material handling dealer with over 80 years of success, is seeking an Operations Manager for its Dock and Door Division in Springfield, MO. This role involves leading a service and parts staff to achieve revenue potential, partnering with sales and rental teams, and championing local safety efforts. The manager will act as a mentor and teacher, hiring and developing staff to maximize team performance and achieve strategic business goals. The position is 60% office-based and 40% customer-facing.

Requirements

Minimum of 3 years supervisory experience of service/repair department.
Basic understanding of all Wiese products and services.
Strong communication skills.
Desire to develop and lead a team.
Ability to manage/prioritize multiple tasks/projects.
Basic understanding of business management, financial documents, team building, and motivation skills.
Effective computer skills.
Professional appearance and demeanor.
Master Microsoft Excel, Outlook and Word.

Nice To Haves

Construction background or related experience preferable.
General knowledge of construction or related experience is highly desirable.

Responsibilities

Manage all aspects of the local business and implement Wiese’s strategic plan to achieve profitability and growth goals.
Lead a service and parts staff to its highest revenue potential.
Work as a partner with sales and rental teams.
Lead local safety efforts to ensure team members go home healthy every day.
Act as both a mentor and teacher, hiring and developing staff to bring out the team’s very best performance.
Strengthen existing customer relationships and develop new ones.
Promote company products and services.
Manage and monitor Dock & Door Division profitability.
Exceed high quality and productivity standards.
Generate new business through local community involvement.
Communicate flawlessly with others.
Organize, plan and prioritize job duties.
Process analytical and technical information.
Problem solve and think strategically.
Manage large and small-scale projects and change.
Understand process improvement.
Manage, motivate and develop people.