Service Operations Intern

Toyota North America • Puerto Rico, TX

1d

About The Position

Toyota is a global leader in mobility, and Toyota Financial Services supports millions of Toyota and Lexus customers with flexible financing. This Summer Intern position is designed to address the need to standardize key documentation, identify opportunities for efficiency, reduce redundancies, and detect rework within service operations. The intern will focus on documenting and mapping operational processes and drafting decision trees. The Summer Internship Program offers a hands-on experience, fostering professional development and community involvement. Participants will gain insights into Toyota's organization, an introduction to a captive finance company's service operations, an understanding of loan origination and servicing, knowledge of Service Operations team roles, and skills to achieve professional goals.

Requirements

• Pursuing a bachelor’s or master’s degree in industrial engineering or Operations Management from an accredited college or university.
• Undergraduate students coursing junior year or above.
• Graduate students can participate on freshman year.
• Available to start Summer 2026.
• Cumulative GPA of 3.5 or higher.
• Fully bilingual; oral and written skills.
• Knowledge of the Microsoft Office suite.
• Proficiency in Lucid Chart.
• Analytical skills to think through processes and reach conclusions based on data and information.
• Must have the legal right to work in the United States.

Nice To Haves

• Total quality management, process improvements, efficiency courses

Responsibilities

• Compile and analyze current Service Operations SOPs and documentation.
• Meet with SME’s to capture relevant data that is not documented.
• Walkthrough key processes and demos.
• Map current operational processes and validate results with processes owners.
• Identify opportunities for efficiency, redundancies, rework, etc.
• Prepare and present process maps, flowcharts, swim lanes, decision trees and general findings to the Service Operations Leadership Team during the project lifecycle.
• Present final results to the Managing Director.
• Other duties as assigned.

Benefits

• An opportunity to work closely with leaders from across Toyota to better understand the organization and what has led Toyota become the #1 automaker in the world.
• An introduction to a captive finance company and its service operations function.
• The ability to work with different teams to understand loan origination and servicing.
• Knowledge of the different roles and responsibilities the Service Operations team performs.
• The opportunity to acquire skills needed to achieve professional goals and aspirations.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 101-250 employees