Service Operations Engineer - 2-5 years' experience (Denver,CO/Shelton,CT)

Sectra • Shelton, CT

53d • Hybrid

About The Position

Sectra's Service Operations Center is the first line of defense for our customers — and the proving ground for the next generation of technical talent at Sectra. We're looking for a Service Operations Engineer who's ready to jump in: someone with the confidence to own a problem from first contact to resolution, and the curiosity to keep learning the tools and platforms behind it. As a Service Operations Engineer, you'll provide first-line support, take ownership of services rather than just tickets, and coordinate with vendors when issues need to go beyond your desk. You'll join a team of experts on the tools and processes we use to support our customers every day — a team that not only serves customers directly but also supports our broader portfolios by triaging incoming requests and building distributed ownership across our key operational platforms.

Requirements

• 2-5 years' experience

Responsibilities

• Provide first-line support and triage incoming requests and tickets across our key operational platforms
• Support and enhance operational readiness processes related to project maintenance and service delivery
• Use AI and automation to improve efficiency, scalability, and reporting capabilities
• Coordinate with vendors and internal teams to resolve issues beyond first-line scope

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed