Service Operations Coordinator

Vestas • Houston, TX

33d

About The Position

The Service Operations Coordinator role is a member of the overall Planning Operations team. The SSTC team consists of 10 SSTCs who cover a wide range of tasks from Main Component exchanges, Blade Repair and replacement to T&M work for Vestas and non Vestas turbines. The SSTC is an individual contributor who coordinates with service site managers within their region to ensure the safe, timely, cost-effective replacement of main components and blade work. This role works in collaboration with internal organizations to remove roadblocks to effective, consistent, replacement execution. Will also identify and implement process improvements.

Requirements

• Bachelor's degree in a relevant field (e.g., Business Analytics, Industrial Engineering, Supply Chain, or Data Analytics) is highly preferred, however, minimum 2 years in equivalent work experience will be considered.
• Solid working knowledge of SAP and Salesforce, with proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel) and experience maintaining databases and planning tools.
• Prior experience in a technical service or operations environment with a focus on planning, scheduling, and execution coordination.
• Demonstrated ability to analyze data, track performance metrics, and identify process improvements for efficiency and cost savings.
• Effective verbal and written communication skills with the ability to effectively interact with stakeholders across multiple departments and time zones.
• Strong self-organization skills with the ability to balance competing priorities and manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Technically plan all Main Component works for the region assigned to.
• Regular information exchange with sub-regions and key stakeholders to continuously improve the repair process.
• Regular reporting to management on repair execution.
• Repair execution performance monitored, and concepts/tools updated and improved.
• Build relationships with vendors and key internal contacts.
• Technical planning as SME for Main Components, Liaise with internal departments to ensure field execution, Define work content and schedules with external partners/subcontractor, forward WO to dispatcher for final planning and execution.
• Capture Main Component repair performance
• Support site managers in repair execution
• Ensure proper processes are being followed by repair teams
• Capture opportunities for efficiency improvements
• Prioritize repairs/inspections within sub-region
• Identify major drivers of repair/inspection delays and implement solutions
• Support Site Manager coordination between internal organizations (supply chain, resource, etc)

Benefits

• Attractive salary and one of the most comprehensive benefits plans in the industry
• Great benefits coverage that includes dental and vision
• Generous Paid Time Off policies
• Great 401(k) plan (with employer match)
• Tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Number of Employees: 5,001-10,000 employees