Service Operations Coordinator

MSHS Pacific Power Group•Harahan, LA

just now•$25 - $31

About The Position

We are looking for a Service Operations Coordinator to take ownership of coordinating service delivery and administrative functions for our workshop service orders. This individual will ensure compliance with contractual obligations, support the service team, and drive continuous improvement in workshop operations. This role demands a structured, disciplined, and detail-oriented individual who thrives in an environment where accuracy, follow-through, and organization are essential. You will manage service work orders, track financials, maintain communication across internal teams, and support quality control and customer satisfaction. At the same time, success in this position requires someone who is also outgoing, persuasive, and highly energetic—a professional who can positively influence others, motivate team members, and build relationships across the business.

Requirements

Associate’s or Bachelor’s degree in supply chain, technical science, or related field OR 3+ years of related work experience
Strong customer service orientation with excellent communication skills
Experience with ERP systems and proficiency in Microsoft Office (Excel, Word, PowerPoint)
Strong organizational skills with the ability to manage multiple priorities simultaneously
Reliable, self-directed, and motivated; able to work independently with minimal supervision
Negotiation and problem-solving skills with a proactive approach to challenges
Flexible and resilient under shifting priorities, deadlines, and pressure

Nice To Haves

Technical knowledge of maritime or energy industry (preferred)
Ability to read and interpret technical drawings (standard and metric) (preferred)

Responsibilities

Open and manage service work orders (SWOs) with precision and follow-through
Carefully review and process quotes and orders to ensure accuracy
Record and track technician time, travel expenses, and project details
Invoice and reconcile service orders, resolving discrepancies proactively
Support Accounts Receivable inquiries and coordinate resolutions
Communicate with internal and external stakeholders to drive efficiency and collaboration
Assist with workshop organization, quality control, and process improvements
Contribute to staff development through cross-training and growth plans
Prepare clean, accurate billing and reporting within 5 days of job completion
Ensure compliance with safety, cost management, and customer satisfaction goals