Service Operations Coordinator

Opportunities to•Tustin, CA

9d•$22•Onsite

About The Position

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values. We are currently seeking a self-motivated, results oriented SERVICE OPERATIONS COORDINATOR . It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years! The Service Logistics Coordinator ensures accuracy, compliance, and efficiency in parts-related processes across stores. This role will oversee vendor order compliance, manage chargebacks, handle non-productive inventory, and support supply chain logistics. Hourly pay rate is: $22/hr

Requirements

High School diploma or equivalent.
Strong oral and written communication.
Reasoning and Mathematical skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Physical: Ability to stand at least eight hours per day, frequently walk, stoop or kneel and to occasionally climb stairs or ladders. Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 35 pounds, and occasionally lift and/or move up to 50 pounds. Ability to adjust focus. Color vision, peripheral vision, distance vision, and close vision to read UPC symbols, manuals, etc.
Ability to work in conditions typical of a high technology retail environment, including moderate noise levels.
Ability to work a retail schedule that includes all hours of store operation as needed — including nights, weekends, holidays, and occasional overtime — with consistent Saturday availability due to historically high build volume on that day.
Equipment and Tools The equipment and tools used while performing the essential functions of this job are typical of those in a computer repair and desktop building environment.

Responsibilities

Review vendor dashboards to validate store compliance, ensure claims are closed correctly, and log discrepancies as needed.
Manage chargeback processes, including disputing incorrect charges, administering valid chargebacks to stores, and maintaining detailed reporting for oversight.
Process Purchase Order (PO) Requests on behalf of store locations to order replacement and upgrade service parts, ensuring timely repairs and excellent customer service.
Prepare, ship, receive, and track supplies, stocked inventory, and repair parts.
Process returns within established timelines.
Ship all defective cores and escalate incorrect chargebacks related to non-return of cores.
Partner with store and corporate teams to resolve PO-related issues and maintain compliance with costing and audit standards.
Review vendor dashboards to validate store compliance and log discrepancies as needed.
Perform audits and closing tasks within service shop ensuring operational compliance with company standards and procedures.
Perform maintenance of digital records within work order management systems.
Conduct PO Audits to confirm store-submitted orders include accurate costing and compliance with standards.
Maintain the Parts Room and shop supplies by organizing inventory, performing cycle counts, submitting replenishment requests, and ensuring security and loss prevention standards are met.
Coordinate with the Home Office following bi-annual physical inventory to consolidate non-productive inventory for liquidation.