Service Operations Coordinator - Spokane, WA
About The Position
The Service Operations Coordinator will provide specialized support to the Service Business tendered repair process. This role involves booking secured Quoted Repair orders in SAP, initiating invoice downpayments, requisitioning parts, following up with customers, and coordinating with Operations and customers to schedule planned repairs. The position interacts with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and enhance customer communication. The role also performs general office work and administrative tasks related to the branch's ongoing repair business.
Requirements
- 2+ years of progressive and successful customer service experience.
- High School education or equivalent.
- Proficient in MS Word and Excel.
- Well Organized.
- Customer service mindset.
- Ability to multitask on a daily basis.
- Ability to collaborate with all levels of the organization to achieve business goals.
- Skillful with technological tools such as Microsoft Office (Excel, Word, PowerPoint).
- Committed to promoting a safety culture in your team.
Nice To Haves
- Appetite for learning a new industry.
Responsibilities
- Provide specialized support to the Service Business tendered repair process.
- Book secured Quoted Repair orders in SAP.
- Initiate invoice downpayments.
- Requisition parts.
- Follow-up with customers.
- Coordinate with Operations and customers to schedule planned repairs.
- Interact with General Manager, Salespeople, Supervisors, and Technicians to increase tender repair revenues and customer communication.
- Perform general office work and administrative tasks related to the ongoing repair business of the branch.
- Schedule quoted repair and quick quotes; collaborate with supervisors, customers, 3rd party entities, and regulatory bodies.
- Maintain Technician on-call Scheduler for overtime calls.
- Assist Service / Repair Supervisor.
- Audit completeness and accuracy of orders.
- Update SAP.
- Provide internal Technician support.
- Assist with permitting and permit management.
- Assist with invoice dispute and initiate invoices.
- Manage and order Office Supplies.
- Perform reporting functions for Branch Staff Meetings.
- Additional duties as assigned.
Benefits
- Competitive salary
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- KONE Annual Bonus plan at 5% Target Incentive
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
