Administrator Assistant

Rio Grande•Albuquerque, NM

4d•Onsite

About The Position

Join a high-impact operations team where you will play a critical role in driving service efficiency, improving turnaround times, and ensuring a seamless customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about continuous improvement and operational excellence.

Requirements

3+ years in operations coordination, service scheduling, or similar role
Experience with work order systems or CMMS tools
Strong organizational and prioritization skills
Ability to manage multiple projects simultaneously
Strong communication and stakeholder management
Data-driven decision-making
Detail-oriented with high accuracy
Problem-solving and critical thinking

Nice To Haves

Experience in manufacturing, repair, or technical service environments
Knowledge of Lean, process improvement, or operations best practices
Familiarity with inventory, materials planning, or supply chain coordination

Responsibilities

Own intake of internal and external service/repair requests
Validate job requirements (specs, materials, timelines)
Create, prioritize, and release work orders
Build and maintain daily and weekly service schedules
Align workload with technician and engineer capacity
Identify bottlenecks and adjust schedules accordingly
Track service jobs from intake through completion
Manage timelines, milestones, and dependencies
Communicate updates and escalate risks as needed
Coordinate ordering of parts and materials for service jobs
Track parts availability and ensure timely delivery
Partner with supply chain and inventory teams to prevent shortages
Maintain tracking systems (e.g., Limble)
Monitor and report KPIs such as OTD, TAT, and backlog
Support root cause analysis and trend identification
Develop and maintain SOPs
Identify inefficiencies and implement Lean improvements
Standardize workflows and intake processes
Partner with Customer Service, Production, QA, Engineering, and Shipping
Ensure alignment on priorities, timelines, and issue resolution

Benefits

Medical plan with low premium rates and no high deductible (includes dental and vision) and telemedicine
401(k) matching program
Paid time-off benefits, plus an additional seven paid holidays
Paid life insurance and optional additional life insurance
Long-term and short-term disability
Flexible spending account
Pet insurance
Tuition reimbursement
On-site gym and company wellness program
Bereavement leave
Employee discounts at Rio Grande
Local and national discounts on various travel and entertainment
Competitive compensation, including an opportunity to share in the profits