Service Operations Assistant

Albertsons Companies•Sanger, TX

14d

About The Position

The Service Operations Assistant supports the Service Operations Manager in directing and controlling front end operations while delivering a fast, friendly, and compliant customer experience. This role helps oversee front end associates, ensures adherence to company policies and procedures, and supports operational, cash-handling, and service standards. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

Requirements

Previous retail or front end experience
Strong customer service and communication skills
Working knowledge of cash handling and point-of-sale systems
Ability to follow detailed policies and procedures
Ability to stand, walk, bend, and lift up to 50 lbs
Frequent interaction with customers and associates
Exposure to front end equipment, cleaning supplies, and temperature‑controlled environments
Flexible availability including nights, weekends, and holidays as required

Nice To Haves

Experience supporting or leading front end associates
Familiarity with front end compliance requirements and operational standards

Responsibilities

Support and promote all company and division customer service programs to meet or exceed service goals
Assist with managing daily front end operations, including customer traffic flow, lane coverage, and service desk activity
Respond to customer questions and concerns and assist with issue resolution as needed
Maintain sales floor and restroom cleanliness standards
Assist the Service Operations Manager with scheduling and supporting Cashiers, Courtesy Clerks, and Service Supervisors
Provide guidance and direction to front end associates during assigned shifts
Make schedule adjustments to maintain proper staffing and service levels
Serve as an overflow cashier when necessary
Support cash flow processes including tills, deposits, safe activity, armored car service, and pickups
Approve checks, refunds, and transactions according to policy
Monitor cashier accountability and assist with resolving shortages, overages, and variances
Partner with Loss Prevention and administrative support to reduce shrink
Ensure compliance with company policies related to cash handling, restricted sales, employee purchases, refunds, coupons, scan accuracy, and WIC
Ensure front end operations comply with safety, sanitation, security, grooming, and dress code standards
Support minor scheduling compliance and labor policy adherence
Assist with training front end associates on procedures, policies, and customer service expectations
Support administrative tasks including ordering and balancing front end supplies such as money orders, gift cards, lottery, and postage
Report equipment, scan file, or system issues and assist with emergency procedures during outages
Assist with implementing front end programs and initiatives
Maintain confidentiality of employee, sales, and company information
Attend required meetings and training sessions
Perform other duties as assigned to support front end operations