Galaxy- Service Operations and Customer Relations Coordinator (Boston, MA)
Galaxy Integrated Technologies•Boston, MA
•$20 - $27•Onsite
About The Position
Galaxy Integrated Technologies is seeking an experienced Service Operations and Customer Relations Coordinator to support technical field service operations and warehouse management for security-focused projects. This role ensures technicians are properly equipped, inventory is accurately managed, and customer service operations run efficiently. This is an in-office position located in Boston, MA.
Requirements
- Must have a valid driver’s license in good standing and the ability to pass a driver record background check
- Inventory management experience in a warehouse environment, preferably handling security or low-voltage equipment
- Customer service experience, including professional phone support
- Scheduling and dispatching experience
- Strong Microsoft Office skills (Excel, Word, PowerPoint)
- Highly organized, detail-oriented, and able to manage multiple priorities independently
- Strong problem-solving skills and proactive mindset
- Ability to lift and move materials as needed
- Ability to pass a standard background and security screening
- Professional demeanor and team-oriented mindset
Responsibilities
- Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials
- Stage and prepare job materials for field technicians ahead of installations and service calls
- Track inventory levels, conduct cycle counts, and maintain accurate records
- Support scheduling and dispatching of technicians to service calls and project sites
- Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately
- Upload and maintain required documentation for service tickets and customer accounts
- Coordinate with management regarding inventory as needed
- Use service platforms such as Service Titan to process tickets
- Provide customer service support via phone, including responding to inquiries and routing service requests
- Coordinate equipment returns, repairs, and warranty submissions
- Maintain a clean, safe, and organized warehouse environment
- Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs
- Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work
- Identify opportunities to improve warehouse processes, inventory management, and field support standards
Benefits
- Medical, Dental & Vision
- Paid time off and sick time (accrued)
- 401(k) with company match
- Paid time off for Major Holidays
- Monthly cell phone stipend
- Ongoing training and development
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
