Service Operations Admin

Agiliti Health • Minneapolis, MN

16d • $20 - $30

About The Position

The Service Operations Administrator - Corporate is responsible for internal support and external customers, this consist of data management, work order management, and customer facing program assignments. This position will work with the assigned supervisor to operationalize the customer contract strategy and relationships to reduce cost, enhance service quality, and mitigate risk. Creating and maintaining asset profile and service tickets with a high level of accuracy Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion. Executing and understanding all department standard operating procedures Working closely with technical staff to insure resolution of service level issues in a timely manner Assisting in achieving full compliance with medical equipment management programs Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals Adhere to month end procedures, requirements and timelines Support quality control efforts to align both revenue and expense activities

Requirements

• Bachelor’s degree in Business Administration strongly preferred but not required
• 0 – 3 years Administrative or other applicable experience
• Demonstration of organizational effectiveness
• Desire to cultivate skills to grow professionally
• Cooperative and contributing team member to ensure a high level of service is provided to both internal and external customers
• Exhibits flexibility in work schedule in order to meet customer needs
• Desire to learn about and to establish self as an expert/resource in product, market, profession or area of expertise
• Time management and organizational skills
• Ability to sit, stand, lift, bend and stoop numerous times throughout the day

Responsibilities

• data management
• work order management
• customer facing program assignments
• operationalize the customer contract strategy and relationships to reduce cost, enhance service quality, and mitigate risk
• Creating and maintaining asset profile and service tickets with a high level of accuracy
• Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion
• Executing and understanding all department standard operating procedures
• Working closely with technical staff to insure resolution of service level issues in a timely manner
• Assisting in achieving full compliance with medical equipment management programs
• Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals
• Adhere to month end procedures, requirements and timelines
• Support quality control efforts to align both revenue and expense activities

Benefits

• Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees