Systems Admin, Service Operations

Origami Risk LLC

21h•$64,800 - $81,000•Hybrid

About The Position

The Systems Administrator drives continuous improvement of platforms supporting Professional Services and Client Success. This role designs and builds scalable solutions according to best practices, manages the Salesforce Service Cloud and PSA roadmap, and ensures data integrity through effective administration and governance of these systems. Starting base pay for this role is between $64,800 and $81,000. The actual base pay is dependent upon many factors, such as transferable skills, work experience, business needs, training, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will be eligible for a bonus as well as competitive medical, dental, and vision benefits, wellness reimbursement, life insurance, and a 401(k) with company match. We offer vacation and sick leave benefits (under a flexible time off policy in most states).

Requirements

Bachelor’s Degree in Computer Science or a business-related field
Salesforce certified Administrator
Experience in performing system upgrades (i.e., Salesforce & Certinia PSA) and ensuring successful integration
Knowledge of Salesforce products and their functionalities
Proficiency in creating and managing user profiles, allocating roles, and managing access
Knowledge of importing data and generating reports
Ability to provide Salesforce training and end-user support
Base understanding of CPQ and Quote-to-Cash processes
Base understanding of Service Cloud
Deep understanding of the Salesforce ecosystem, including data model, platform capabilities, and integrations
Experience partnering with a Services organization to support delivery, enablement, and process optimization
Experience designing, implementing, and supporting large-scale, complex Salesforce + PSA + Service Cloud solutions in a production environment
Familiarity with PSA capabilities, including Project Management, Resource Management, Time & Expense, Billing, and Revenue Recognition
Familiarity with Service Cloud capabilities includes case management and customer success management

Nice To Haves

Certinia PSA certifications (highly preferred)

Responsibilities

Owns system build and configuration changes in Salesforce Service Cloud and Certinia (FKA FinancialForce) PSA, including (but not limited to): Flows, fields, page layouts, record types, custom settings, dashboards, reports, and more
Serves as a subject-matter expert on Certinia (FKA FinancialForce) PSA and Service Cloud
Owns and executes the project creation process in Certinia PSA
Owns and executes data maintenance activities within Certinia PSA and other systems to ensure accuracy and compliance with organizational standards
Manages all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, installed package licenses, public groups, and more across systems utilized by Professional Services and Client Success teams
Performs database maintenance tasks, including diagnostic tests and duplicate entry cleansing
Evaluates and installs new releases, as well as providing training and support
Improves existing Salesforce Service Cloud and Certinia PSA instances and oversees ongoingperformance, maintenance, customization, and improvements of the Salesforce environment
Configures and administers complex Salesforce environments and ensures smooth integration with other systems
Documents processes, including error reports and changes to field history tables.
Identifies and gathers requirements from users and stakeholders and translates them into custom workable solutions within the tool
Effectively communicates, prioritizes, and manages all aspects of a project that impacts service team systems
Partners with stakeholders at all levels, with the ability to translate technical information, clearly explaining design options and their potential impact
Stays current on all system releases and works with the appropriate developer(s) to ensure system maintenance is up to date, and best practices are being properly followed
Monitors user adoption and identifies new ways to engage end users and support end-user continued education
Partners with the Enablement team to develop training and create supporting training materials
Stays up to date on Salesforce Sales Cloud, Service Cloud, Certinia PSA, and other relevant tools and integrations, and assists in implementing and documenting necessary process improvements

Benefits

Medical and Dental coverage available for employees, dependents, domestic partners, and spouses
Paid Time Off – Flexible options plus 10 paid company holidays where available
All full-time positions are hybrid, with many eligible to be completely remote
Fully Paid by Origami Risk – Vision insurance, Short & Long-Term Disability Insurance, and Basic Life Insurance
Generous family leave options—including adoption and foster care placements
Pre-Tax Savings Accounts – Flexible Spending Account, Health Savings Account, Commuter Benefits, Dependent Care Savings Account
Retirement Savings – 401(k) with company match up to 4%
Employee Assistance Program (EAP) – Confidential & Free support offered to colleagues facing personal or work-related complications
Education Assistance Program – to help colleagues pursue industry/role-specific certifications
Wellness Benefits – reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
Additional coverages available – Pet Insurance, Critical Illness Insurance, and Voluntary Life & AD&D coverage