Service Operations Admin

Agiliti•Eden Prairie, MN

28d•$20 - $30

About The Position

The Service Operations Administrator - Corporate is responsible for internal support and external customers, this consist of data management, work order management, and customer facing program assignments. This position will work with the assigned supervisor to operationalize the customer contract strategy and relationships to reduce cost, enhance service quality, and mitigate risk.

Requirements

Bachelor’s degree in Business Administration strongly preferred but not required
0 – 3 years Administrative or other applicable experience
Demonstration of organizational effectiveness
Desire to cultivate skills to grow professionally.
Cooperative and contributing team member to ensure a high level of service is provided to both internal and external customers.
Exhibits flexibility in work schedule in order to meet customer needs.
Desire to learn about and to establish self as an expert/resource in product, market, profession or area of expertise
Time management and organizational skills.
Ability to sit, stand, lift, bend and stoop numerous times throughout the day

Responsibilities

Creating and maintaining asset profile and service tickets with a high level of accuracy
Retrieving, reviewing and processing documentation from internal/external customers to ensure contractual accuracy and completion.
Executing and understanding all department standard operating procedures
Working closely with technical staff to insure resolution of service level issues in a timely manner
Assisting in achieving full compliance with medical equipment management programs
Work towards end of month calendar deliverables in support of customer deadlines, compliance standards and operational goals
Adhere to month end procedures, requirements and timelines
Support quality control efforts to align both revenue and expense activities