Service Officer or Lead Service Officer (Community Development Lending and Investing Post Closing)

KeyBank • Brooklyn, OH

25d • $48,000 - $75,000 • Hybrid

About The Position

This hybrid position is responsible for servicing an assigned portfolio of products primarily for the Community Development Lending and Investing Line of Business. The role involves primary servicing functions for non-owner occupied / interim loan servicing, portfolio administration, and related client services. It requires excellent communication with lending staff and partners supported by various teams. The client segment focuses on local, regional, and national developers using tax credits and tax-exempt bond financing for commercial, residential, and multifamily transactions. The position independently manages pre-closing and pre-boarding document review and risk management, providing superior client service and expertise for interim/permanent loans with the ability to manage multiple projects of varying complexity. Strong problem-solving skills and experience in loan system processing, including boarding, maintenance, and data integrity, are essential.

Requirements

• 4-year College Degree or equivalent real estate business experience
• Strong solution-oriented and problem solving skills
• Detail-oriented
• Aptitude for analysis, systems and mathematics
• Strong written and verbal communication skills
• Ability to handle multiple tasks in a high volume environment
• PC proficiency including familiarity with Microsoft Excel and Word
• Strong knowledge of construction and financing including commitment/loan structures, title/liens, documentation, and industry practices for draw processing and releases (Lead Service Officer specific)
• Familiarity with multi-bank loan participations and syndications (Lead Service Officer specific)
• Familiarity with Commercial Loan Systems and Deposit Systems (Lead Service Officer specific)

Nice To Haves

• Knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices for collateral release
• Familiarity with multi-bank loan participations and syndications
• Familiarity with Commercial Loan Systems and Deposit Systems

Responsibilities

• Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division.
• Responsible for all post-closing services for assigned portfolio of low complexity loan structures (Service Officer) or moderate to high complexity loans including single bank and leading to multi bank participations/syndications, less complex and leading to complex loan structures (Lead Service Officer).
• Proven ability to prioritize and handle multiple tasks in a high-volume environment.
• Provides backup for servicing for team members.
• Active involvement and assist RM and Closer in pre-closing process by review of loan documents, evaluation of funding requirements for less complex value add/rehab loans and attending meetings (Service Officer).
• Provides expertise and assists RM and CLO in pre-closing process by review loan documents, and attending meetings (Lead Service Officer).
• Establishes and maintains servicing files including collateral release document preparation and monitoring, letter of credit issuance (Service Officer).
• Establishes and maintains draw files including collateral release document preparation and monitoring, tenant rent roll verification, letter of credit issuance (Lead Service Officer).
• Identifies exceptions and obtains appropriate approvals as necessary.
• Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, holdbacks, and lease-up requirements.
• Initiates financial and collateral transactions based on customer request or loan document provisions.
• Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instruction.
• Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
• Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
• Clearly and immediately communicates problems/issues to Manager and/or RM.
• Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions.
• Provides expertise to RMs on system requirements (Service Officer) or system requirements and project status (Lead Service Officer).
• Proactively identifies and assists in resolving issues affecting client service and risk management.
• Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions.
• Active participation in projects as needed (Service Officer).
• Active participation in and leading of projects as needed (Lead Service Officer).

Benefits

• Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives (Service Officer).
• Eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance (Lead Service Officer).
• Access to a list of benefits for which this position is eligible (provided via link).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree