Service of Process Specialist

Array•Irvine, CA

1d•Onsite

About The Position

The Service of Process role is responsible for managing the processing, dispatching, tracking, and completion of legal document service requests. This position receives orders from Client Services, assigns them to process servers, monitors progress, and ensures accurate communication and documentation for both successful and unsuccessful serves. Successful completion results in a Proof of Service, while unsuccessful attempts require a Non-Service Affidavit and follow-up before billing.

Requirements

Familiarity with Service of Process laws, rules, and compliance requirements.
Proficiency in Serve Manager and DAS or ability to learn both systems quickly.
Strong phone communication skills and ability to interact professionally with servers and clients.
Ability to manage a high-volume workflow with accuracy and responsiveness.
Ability to type 45+ WPM with strong attention to detail.

Nice To Haves

Experience in records retrieval, fieldwork, or legal services preferred.

Responsibilities

Enter and review new service requests in ServeManager
Ensure all order details are complete and accurate before billing
Assist with assigning jobs to process servers
Monitor active jobs and follow up for status updates timely
Respond to internal and client inquiries regarding service progress
Support shared inbox (process box) to ensure timely communication
Help route jobs for next steps, including: Holds, Completions (POS/DOD), Reassignments
Assist with post-service tasks such as mailings and document handling
Ensure all updates and communications are properly documented