Service O&M Admin

RES•Denver, CO

4d•Hybrid

About The Position

The Service O&M Administrator supports the Battery Energy Storage Systems (BESS) team with day-to-day administrative operations and takes ownership of key routine functions. This role provides critical support to field technicians, project managers, and leadership by coordinating travel logistics, managing documentation, maintaining systems, and ensuring efficient administrative processes across the O&M function. This position is based in the Denver main office, with the opportunity to transition to a hybrid schedule following initial training and a probationary period of approximately 90 days.

Requirements

High school diploma or GED required.
MS Office: Intermediate skills in MS Office (Word, Excel, PowerPoint, Project) and MS Outlook; ability to manage multiple calendars in Outlook.
Excel skills including charts, graphs, bars, pivot tables, VLOOKUP, COUNTIF, SUMIF, filtering information to provide quality data, creating macros to automate common tasks, and managing large amounts of data.
Ability to handle details, access to information, and conversations that may be of a highly sensitive nature in strict confidence and in a professional manner.
Ability to perform duties with high attention to detail.
Ability to prioritize, handle tight deadlines and last minute changes in a fast-paced environment with multiple stakeholders.
Ability to solve practical problems and deal with variables in situations where only limited standardization exists.
Ability to adapt to customer service focus, anticipate needs, and solve problems independently.
Excellent communication skills with customer service focus, and ability to communicate effectively with all levels.
Strong interpersonal skills.
Ability to act with limited oversight on day-to-day responsibilities and balance multiple priorities, as well as appropriate seek information and solve problems within scope of work; comfortable taking ownership of stretch personal assignments outside of day-to-day responsibilities.
Functional competencies include attention to detail, communication, accountability, teamwork, customer focus.
Domestic and International travel 5-15% required.
Valid Driver’s License required.

Nice To Haves

2+ years of administrative or operations support experience preferred.
Experience supporting technical or field-based teams is a plus.

Responsibilities

Provides administrative support to Site Technicians, BESS Project Managers, O&M Manager(s), and VP of O&M.
Provides administrative support to Site Technicians, BESS Project Managers, Operations and Maintenance Manager(s), and the VP of O&M. Responsibilities include data entry, preparing and submitting required records, processing service department documentation, and assisting with onboarding materials as needed.
Manages PO submission, including gathering required information from BESS Managers, creating purchase orders in the financial management system, and returning finalized POs to requestors.
Reviews entries in the Computerized Maintenance Management System (GMAO) and other company systems, following up as directed by managers.
Verifies technician’s time entries with BESS managers for reporting purposes.
Supports, organizes, and tracks warranty claim and client paperwork submissions.
Maintains and organizes business unit files across SharePoint, GMAO, MyApps, and other designated platforms.
Tracking down the correct information and uploading it in the designated places.
Responds proactively and promptly to a wide range of requests, maintaining a positive, service‑oriented approach.
Coordinates travel logistics, accommodations, and related requests for site technicians and as directed by manager(s).
Coordinates with other business units and Initiates toolkit setups, PPE deliveries and so on.
Tracks, verifies and maintains equipment/gloves with calibration dates.
Takes meeting notes when requested, distributes them to the team, and files them in designated locations.
Maintains and updates select operational documents, including templates, reference materials, indices, and other resources.
Attends work regularly and punctually, as scheduled or expected.
Complies with Employee Handbook, Code of Conduct and Company Policies & Procedures.
Presents, supports, and leads-by-example with a safety and quality-oriented attitude.
Schedules and coordinates meeting space and logistics for a variety of meetings to include team meetings, visitors, and training; ensure virtual and in-person meeting spaces are in order and ready.
Performs ad hoc job-related duties/functions and projects to support the Managers – BESS and O&M VP, as requested.
Follows safety and security procedures and determines appropriate action.
Reports potentially unsafe conditions and uses materials and equipment properly.

Benefits

Medical, Dental and Vision
Health Savings Account with employer contribution
Flexible Spending Accounts
4x pay Basic Life and Voluntary Life
Short and Long Term Disability
Accident, Hospital, and Critical Illness
401 (k) plan with 6% company match
2 weeks Paid Time Off (PTO), Prorated Sick days and 10 Paid Holidays- includes Floating Holiday
Tuition Reimbursement
Volunteer and Charity Matching
Paid Parental Leave
Employee Referral Bonus
Employee Discounts and Wellness programs
Wellness Reimbursement