HR1 Service Now Developer – Senior Specialist (ITAD-SS/ETS) - Project - Internal

State of Washington•Thurston County – Olympia, WA

2d•Hybrid

About The Position

The Senior ServiceNow Developer role handles planning, development, and maintenance of applications on the ServiceNow platform supporting the HR1 program administration, eligibility determination, and compliance tracking. This position manages complex configurations, workflow automation, custom reporting, and security maintenance while serving as a technical resource for peer reviews and cross-divisional consultation. Based in Olympia with telework flexibility, this internal promotional role suits an experienced HCA developer with strong ServiceNow expertise and a track record of translating business needs into technical solutions. All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes. The HR1 Service Now Developer (IT App Development Senior Specialist) is a technical position involved in the planning, development, implementation, and maintenance of applications and web services developed on the ServiceNow and/or future cloud-based development platforms utilized and shared by all divisions across the agency. This position provides highly complex development to support the team’s development and mission. This position reports to the WAMS supervisor. This position is eligible to telework and is typically not required to report on-site. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.

Requirements

Master’s degree or higher in Information Technology (IT), Computer Science, or closely related IT field and three (3) years of progressive (continuing to grow professionally) professional IT experience in analyzing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology.
Bachelor's degree in Information Technology (IT), Computer Science, or closely related IT field and five (5) years of progressive (continuing to grow professionally) professional IT experience in analyzing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology.
Associate degree in Information Technology (IT), Computer Science, or closely related IT field, and seven (7) years of progressive (continuing to grow professionally) professional IT experience in analyzing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology.
Nine (9) years progressive (continuing to grow professionally) professional IT experience in analyzing, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or providing customer or technical support in information technology.
Three (3) years as a Journey Level IT ServiceNow Developer Professional in State Government.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Ability to define and manage short, mid, and long-term goals.
Ability to work independently.
Excellent time management skills for handling multiple projects.
Excellent organizational and follow-up skills.
Analyzes and solves complex problems related to assigned projects, while working in an “open concept” environment.
Ability to weigh options and foresee impacts/consequences of changes on entire systems.
Adapts easily to changing business needs, conditions, and work responsibilities.
Accepts personal responsibility for the quality and timeliness of work and able to achieve excellent results with little need for oversight.
Clearly and effectively communicates with individuals and groups both external and internal to the organization.
Sees opportunities for creative problem-solving while staying within the parameters of good practice; generates workable and useful solutions to difficult problems.
Makes timely decisions without sacrificing quality.
Complies with all safety regulations and understands why they are important.
Always performs work in a safe manner, to include while operating a vehicle or working offsite.
Maintains an organized work area, free of hazards.
Reports unsafe conditions promptly.
Maintains and uses personal protective equipment, where required.
Attends all required safety and health training.
Seeks guidance from supervisor.
Consistently treats everyone with respect and courtesy, even when the other person is discourteous or unreasonable
Actively seeks feedback from customers and others they interact with on the quality of service they provide.
Demonstrates an ability to place themselves in the position of our customers.
Listens fully to, is respectful of and understands others’ needs, concerns, and opinions.
Reports to work every day and on time.
Is fully prepared and conforms to assigned work hours and schedule.
Notifies supervisor immediately when unexpected problems cause absence, lateness, or the need to leave early.
Makes arrangements to ensure workload is covered.
Provides adequate notice for planned leave.
Meets all deadlines or lets supervisor know immediately when deadlines might not be met and recommends alternatives.
Works on tasks in order of importance.
Makes sure all parts of a job are completed in full.
Without making excuses, accepts personal responsibility for the quality and timeliness of his or her work, and keeps commitments.
Acknowledges and corrects mistakes.
Makes timely decisions based on the best information at hand.
Can describe the factors that were considered in making a decision and their relative importance.
Identifies and considers alternatives before making a decision.
Seeks advice from others.
Considers the impact of decisions on co-workers, customers, and other program areas.
Makes decisions based on limited information.
Solves problems effectively.

Nice To Haves

Experience developing in ServiceNow or development tools related to the underlying web technologies of ServiceNow or other SaaS solutions in a team environment (e.g., JavaScript, HTML or other SaaS technologies).
Information Technology Infrastructure Library® (ITIL) Foundations Certification.
Experience with designing, developing, testing, implementing, and managing large scale development and integration projects.
Experience with developing and implementing internal standards to guide the organization in design of technical solutions.
Understanding of the HCA programs and agency goals.

Responsibilities

Lead the design, configuration, implementation, enhancement, and support of ServiceNow case management solutions supporting H.R. 1 program administration, eligibility determination, compliance tracking, reporting, audit activities, and related business processes
Development and production Upgrade cycles Cloning between instances Plugin activations Features management
Develop, track, test, and implement system configurations and functionality across the ServiceNow platform
Maintain system security configurations
Design and implement user interface (UI) policies, data policies, UI actions, business rules and client scripts.
Develop, test, deploy workflow activities, notifications, and approvals.
Develop custom reports, configure service level agreements (SLAs) and perform instance branding and customization.
Design, develop, test, implement, administer, or maintain agency and business unit web applications that interact with databases, web services or data warehouses from software requirements specifications and other related business analysis artifacts.
Apply advanced technical knowledge and considerable discretion to evaluate and resolve complex tasks such as constructing efficient applications through the use of stored procedures, functions, server & user controls, web services (using SOAP, UDDI and WSDL) and standard libraries.
Conduct peer code reviews on products developed by junior or peer positions.
Analyze and assess industry direction and new capabilities to determine if they are applicable to the to the information systems supported.
Develop application and system design documentation in accordance with ADS standards and practices.
Code, compile, and test programs and databases to ensure design specifications are met.
Consult with business owners/users to translate business requirements and offerings into system functionality and automation.
Author and maintain technical documentation.
Conduct periodic user training.
Acts as an advanced level technical resource in the architecting, design, and deployment of modules and features as it relates to the agency’s ServiceNow development and production environments.