Service Navigator (Reentry)

Goodwill of SWPA • Pittsburgh, PA

11h • Onsite

About The Position

The Service Navigator for Goodwill's Re-Entry program acts as a service coordinator for participants transitioning from incarceration in a Bureau of Prison (BOP) facility to a BOP Residential Reentry Center (RRC) or BOP-contracted RRC, and ultimately, back into the community. This role is crucial in preparing reentrants for community reintegration through pre-release planning, employment training, and other vital supportive services. The position coordinates services with other Goodwill programs, First Step Act staff, and community partners to ensure seamless service delivery. The Service Navigator is responsible for providing advocacy, full scope case planning, job placement services, and program referrals to help participants overcome barriers to reentry. The team is expected to split their work week between agency and community partner sites, requiring reliable transportation.

Requirements

• High school diploma or equivalent AND 6 years of experience required.
• OR Associate's degree AND 4 years of experience required.
• OR Bachelor’s degree AND 2 years of experience required.
• Experience with case management, locating community and social services for at-risk or vulnerable adult populations, required.
• Database experience, required.
• Current, valid Child Abuse Clearance.
• Current, valid FBI Fingerprints Clearance.
• Current, valid PATCH Clearance.
• Reliable transportation.

Responsibilities

• Assess participants’ barriers, skills, and access to resources in order to provide wrap around service connections.
• Maintain up-to-date, thorough knowledge of the agency’s employment and training programs to refer appropriately based on needs, interests, and eligibility.
• When appropriate, assist participants in filling out applications or questionnaires for enrollment into services.
• Travel to RRC and other community locations to conduct program related activities.
• Maintain all files and personal identifiable information in a confidential manner, providing information about clients on a “need to know” status.
• Facilitate job club activities within contracted facilities and in the community presenting best practices and focusing on retention seeking efforts.
• Monitor attendance and promote involvement.
• Maintain collaborative relationships with all stakeholders (participants, employers, funders, fellow Goodwill employees and departments, etc.) to ensure quality service delivery and successful outcomes, including attendance at meetings, trainings, etc. as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees