Service Manager (37849)

RR Living•Gulf Shores, AL

1d•$29 - $30•Onsite

About The Position

The Service Manager is responsible for the oversight of a variety of maintenance tasks including performing make-readies, HVAC, plumbing & electrical, pool maintenance, carpentry, sheetrock, painting, grounds maintenance, expediting service requests, and all associated maintenance tasks required to ensure the health, safety, and comfort for residents. The Service Manager is responsible for creating and maintaining excellent public relations for the corporation and for the community, as well as leading the service team, planning onsite projects, delegating tasks, and managing all maintenance-related issues.

Requirements

Minimum of 2-5 years experience as Service/Maintenance Manager or Supervisor within Multifamily
Experience in working independently and managing assigned work while overseeing a team.
General education: High School diploma or equivalent is preferred.
Strong experience in leadership and team management skills.
Strong background in customer/resident service and satisfaction.
Experience in technology (OneSite and OPS) and reporting within maintenance/service within multifamily or property management.
HVAC and CPO certifications are required.
Experience in electrical and plumbing to diagnose and resolve associated issues.
Past experience with carpentry and sheetrock.
This position requires "on call" responsibilities for at least 3 weeks per month to deal with maintenance emergencies.
Achieve Fair Housing certification prior to interaction with prospects or residents.
Proven experience working and collaborating with teams including neighboring or multi site locations.
Knowledge of OSHA laws and regulations.
Participate in training in order to comply with new or existing laws.
Excellent leadership skills and ability to motivate team members
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities, workflow and delegate tasks
Be able to work evenings and weekends.
Ability to work efficiently and effectively on an independent basis.
Excellent human relation skills: tenant interaction is required.
Must be willing and able to learn new maintenance technologies.
Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the Employee Handbook.

Responsibilities

Manages the physical operations of the community including but not limited to Housekeeping, grounds and capital projects, HVAC, appliances, maintenance equipment, external contractors, plumbing, pool operations, and electrical systems.
Constant communication with all team members regarding maintenance needs; ensures timely response to requests.
Partners with vendors and outside contractors to review and/or develop renovation and new construction plans as needed.
Monitors and maintains proper inventory levels; partners with Community Manager to authorize purchase orders for supplies and equipment.
Ensures all fire and safety inspections are completed.
Responsible for property following all safety policies, procedures, and regulations and is knowledgeable with city and state building codes to ensure compliance.
Independently work and manage assigned work while overseeing a team.
Ability to quickly assess complex equipment and identify root causes.
Alongside Community Manager, Implements and monitors department budget; manages expenses within approved budget constraints.
Trains, supervises, motivates, and develops maintenance team; manages schedules and workflow.
Correlate closely with Community and Service Manager at neighboring site.
Supervises all work orders and make ready apartments are completed in a timely fashion to ensure resident satisfaction as well as ensuring all Grounds are to company standard.
Supervises all Pool Maintenance: Backwash filters. Vacuum pool. Skim pool. Maintain required chemical levels.