Service Manager - Oil, Gas & Power Systems

Butler Machinery Company • Minot, ND

22h • Onsite

About The Position

The Oil, Gas, and Power Systems Service Manager is responsible for regional management of the service department, including managing job progress, resolving customer disputes, supervising staff, and scheduling the service team. The role also attends customer events as time allows to build customer relationships and grow the Oil & Gas and Electric Power Generation (EPG) business.

The manager oversees customer-related service functions and service-area scheduling, develops business plans and goals, monitors key performance indicators, handles manufacturer Goodwill claims, and ensures work orders and customer estimates are completed accurately and on time. The role manages service department personnel and supports their performance, training, safety, and career development. The position may be based in Bismarck, Dickinson, or Minot.

Requirements

• Mechanical experience with large-bore diesel and natural gas engines, ideally in Oil & Gas, EPG, or related industrial applications.
• Excellent customer service skills.
• Good oral and written communication skills.
• Computer knowledge.
• Ability to work nights and weekends as needed during peak workload times to meet deadlines and deliver exceptional customer service.
• Clean driving record and ability to meet company insurability guidelines.

Nice To Haves

• Two-year degree or equivalent experience and training preferred.
• Prior supervisory experience or Service Management Training preferred.

Responsibilities

• Handle customer-related service functions, including job scheduling, job progress, warranty issues, and dispute resolution.
• Oversee and assist with scheduling work in the service area to use available space effectively and provide strong customer service.
• Supervise service associates, including employee relations, performance reviews, training needs, disciplinary action, and termination.
• Develop business plans and goals covering staffing needs, tools and equipment, and service promotion strategies for Oil & Gas and EPG customers.
• Monitor key performance indicators and other reports, adjusting business plans, procedures, and processes as appropriate.
• Document and resolve Goodwill claims with manufacturers.
• Interview and hire service department personnel.
• Prepare customer repair estimates and quotes promptly and accurately, and provide follow-up.
• Review work orders and ensure they are completed accurately and on time.
• Provide required documentation for personnel issues, accidents, safety matters, and customer disputes.
• Regularly review JHAs and company-wide safety incidents with the team, share lessons learned, and enforce safety policies.
• Work within and promote BMC’s vision, mission, and values.
• Perform other duties as assigned.
• Manage service department personnel.
• Organize, communicate, and delegate responsibilities and priorities to support successful department operations.
• Provide regular, timely feedback that recognizes performance, motivates employees, and promotes self-development.
• Communicate with and coach employees on assignments, providing technical expertise as needed.
• Select, train, and develop employees in line with department and division goals, including coaching on career development.
• Attend customer events as time allows to build customer relationships and grow the Oil & Gas and EPG business.

Benefits

• 10% annual employer retirement contribution, with an additional 5% discretionary employer contribution, subject to eligibility.
• Health insurance with three plan options.
• Health Savings Account with employer contribution up to $1,300 per year.
• Dependent Care Flexible Spending Account.
• Dental insurance with two plan options.
• Vision insurance.
• Basic life and AD&D insurance and supplemental life insurance.
• Employer-paid short-term disability coverage at 60% of base pay or salary.
• Long-term disability coverage.
• Maternity and paternity benefits.
• Holidays.
• Paid Time Off (PTO).
• 401(k) plan.
• Employee Assistance Program, including health coaching.
• Employer-paid SmartDollar financial planning program.
• Legal Shield and ID Shield products.
• Voluntary cancer, accident, and hospitalization insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed