Service Manager

Sunstate Equipment Co., LLC • North Charleston, SC

56d • Onsite

About The Position

Sunstate Equipment Co. is seeking a Service Manager to oversee shop and field service mechanics, ensuring the maintenance, repair, and availability of equipment. This role involves developing strategic and tactical plans, fostering partnerships with Sales and Operations, and leading continuous improvement efforts across service performance metrics. The Service Manager will guide the team in meeting performance, productivity, and efficiency standards, establish clear responsibilities and processes, and ensure compliance with safety regulations. Key responsibilities include delegating tasks, monitoring progress, providing coaching and mentorship, conducting interviews and performance evaluations, overseeing productivity and scheduling, and conducting record audits for accuracy and quality.

Requirements

• Minimum 2 years’ experience leading others, either formally or informally
• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Previous service/maintenance experience preferred
• Strong leadership, organizational, and time management skills, with the ability to work independently.
• Strong communication skills to include active listening and assimilating information; to facilitate clear leadership communication to motivate and guide others
• Consistently adhere to safety policies, procedures, and guidelines
• Demonstrate a strategic mindset in developing short-term and long-term plans to optimize results
• Safe working knowledge of shop tools and equipment
• Adaptability to thrive in a fast-paced, continuously improving environment within a growing company

Nice To Haves

• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred.
• Previous service/maintenance experience preferred

Responsibilities

• Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed
• Develop both strategic and tactical plans to achieve established goals effectively
• Establish a partnership with Sales and Operations teams to coordinate realistic timelines to fulfill rental contract obligations to achieve success on commitments.
• Lead continuous improvement efforts across all service performance metrics
• Guide the team in meeting performance, productivity, and efficiency standards
• Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes
• Ensuring that all shop activities comply with relevant safety regulations and standards. This includes providing safety training to staff, implementing safety protocols, and maintaining a safe work environment
• Delegate and direct service tasks to technicians while monitoring progress
• Exhibit engaged leadership through behavioral coaching and mentorship
• Conduct interviews to identify and select top talent through assessment of candidates’ skills, experience, and alignment with operational requirements
• Conduct performance evaluations and provide immediate coaching and guidance for performance enhancement
• Oversee productivity and manage scheduling of team members to optimize efficiency, analyze metrics to identify improvement opportunities and recommend viable solutions
• Conduct audits of records to ensure accuracy and quality standards in equipment maintenance and repair including field service paperwork and work orders

Benefits

• Company cell phone, laptop and truck provided
• Bonus Incentive on a quarterly basis and annual basis
• Work boot allowance
• Rent ANY of our equipment for FREE
• Unique “My Holiday” benefit lets you celebrate any holiday without using personal time!
• Medical, dental, and vision insurance eligibility after first full month of employment.
• 401 Retirement Plan with up to 6% company match after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed