Service Manager

Optimum RV•Tallahassee, FL

13d•Onsite

About The Position

Optimum RV is a premier RV dealership dedicated to offering a wide selection of RVs, an excellent service department, and exceptional customer service. We are seeking a dedicated Service Manager to join our team to oversee our service department and ensure exceptional customer satisfaction.

Requirements

Proven experience as a service manager or in a similar managerial role within the automotive or RV industry.
Strong knowledge of RV systems, maintenance, and repair procedures.
Excellent leadership and team management skills.
Outstanding customer service and communication skills.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in using service management software and computer systems.
High school diploma or equivalent; additional technical or business education is a plus.
Ability to work flexible hours, including weekends and holidays.

Nice To Haves

RVIA/RVDA certifications

Responsibilities

Overseeing all service operations, including scheduling, repair, and maintenance of RVs.
Managing a team of service technicians and support staff, including hiring, training, and performance evaluations.
Ensuring high levels of customer satisfaction by addressing customer inquiries and resolving service-related issues promptly.
Maintaining accurate records of all service activities, including work orders, parts inventory, and customer communications.
Collaborating with the sales and parts departments to ensure a seamless customer experience.
Monitoring service department performance metrics and generating reports for senior management.
Ensuring compliance with safety regulations and company standards.
All other responsibilities as assigned.