Service Manager

WCTractor•Katy, TX

16d•Onsite

About The Position

When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader. We offer a competitive salary and a comprehensive benefits package including 401k match. As a Service Manager with WCTractor, you will play a critical role at Washington County Tractor. Our Service Managers oversee all service operations within a location to partner with all departments to ensure internal and external customer satisfaction, growing profitable service labor sales, and effectively engaging department personnel.

Requirements

High school diploma or equivalent required; associate or bachelor's degree a plus
Prior supervisory or management experience in a service environment required
Background in agricultural equipment, diesel mechanics, automotive service, or heavy equipment strongly preferred
Kubota, New Holland, or comparable dealership experience a plus
Strong mechanical aptitude with the ability to communicate technical information clearly to customers and technicians
Proficiency in service management software and standard computer applications
Valid driver's license required
Ability to lift up to 75 lbs. and push/pull up to 150 lbs. as needed

Nice To Haves

Kubota, New Holland, or comparable dealership experience a plus

Responsibilities

Ensure overall customer satisfaction
Follow and maintain effective Service Department processes to ensure customer satisfaction.
Communicate effectively within service department and with other store departments
Leads the implementation of best practices and processes throughout the service department and trains team members accordingly
Complete reports and forms related to work assignments
Maintain current knowledge related to agricultural and light construction equipment
Participate in continuing education opportunities
Adhere to all safety guidelines and requirements