Service Manager
Landenberg•Landenberg, PA
•Onsite
About The Position
Bentley Truck Services, Inc. is seeking an experienced Service Manager to lead the company’s service department and manage customer interactions. The primary duties include overseeing other members of the service team, developing and implementing service procedures, and maintaining customer relationships. This is an excellent opportunity for someone who is looking for long-term growth and opportunity.
Requirements
- Computer skills required.
- Excellent managerial skills.
- Persuasiveness and sales-closing abilities.
- Ability to pass per-employment drug screen.
- Great attitude with a high-energy personality.
Nice To Haves
- 4-10 years related experience
Responsibilities
- Schedule service appointments, reviews recall and PM reports.
- Provide a complete and accurate written cost estimate for labor and parts.
- Writes up customer's vehicle problems accurately and clearly on repair order.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Checks on progress of repair throughout the day and works closely with shop foreman and service technicians.
- Refers to service and warranty history, inspects vehicle, and recommends additional needed service.
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
- Checks on progress of repair throughout the day and Works closely with shop foreman and service technicians.
- Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Offer exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally.
- Hire, train, motivate, counsel, and monitor the performance of all service department staff.
- Collecting payments as needed and ensuring processing is completed in a timely manner.
- Other duties assigned.
Benefits
- Competitive compensation
- Paid Time Off (PTO)/Sick Time
- Paid Holidays
- Competitive Wage with the potential to earn commission
- Generous 401k match.
- Medical, Dental, Vision
- Company Paid Life Insurance
- Supplemental Life, LTD, STD
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
