Service Manager

Bridgestone Americas•Marconi, HI

1d•Onsite

About The Position

The Service Manager role at Bridgestone Retail Operations (BSRO) involves combining in-depth automotive repair knowledge with exceptional people skills to manage customer relationships and act as a liaison between technicians and customers. This position also includes selecting, coaching, leading, training, and supervising vehicle technicians, as well as assisting with the purchase of parts, materials, and equipment. BSRO is part of Bridgestone Americas, employing over 22,000 teammates across more than 2,200 company-owned stores like Firestone Complete Auto Care, Tires Plus, and Wheel Works. The company emphasizes a mission to "Serve Society with Superior Quality" and offers competitive pay, formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. Bridgestone values diversity and inclusion, encouraging all teammates to bring their whole selves to work to foster superior service and quality.

Requirements

High School Diploma or equivalent.
4 years of auto service technical experience.
1 year of service manager or service writer experience.
Problem solving - customer complaints.
Aptitude to manage inventory, scheduling, equipment maintenance, etc.
Capacity to lead and coach others.
Teammate and customer/communication skills.
Ability to recruit and select technicians successfully according to store requirements.
Willingness to continue education and remain current in automotive repair issues.
Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Nice To Haves

2 year degree or equivalent.

Responsibilities

Assign and schedule work duties to auto service staff according to individual skill level.
Serve all automotive service needs of customers.
Oversee the hiring and training of an effective auto service team.
Ensure high teammate retention.
Maintain compliance with quality standards.
Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.
Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Benefits

competitive pay
formal training
performance incentives
paid vacation and holidays
competitive healthcare packages for full-time and part-time employees
401k plan
Medical, Dental and Vision – Starting day 1 for all our teammates
Paid vacation and holidays
On-the-job training and company-funded ASE certifications
Flexible work schedule
401(k) match
On demand pay (daily pay) program available
Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.
Community Involvement: We pride ourselves on working with our local communities and giving back where we can.
Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.
A supportive and engaging onboarding experience to ensure a smooth transition into our team.
The opportunity to develop and grow, through training and regular mentorship.
Corporate Social Responsibility activities.
A truly global, dynamic and challenging work environment.
Agility and work/life effectiveness and your long-term well-being.
A diverse and inclusive team.