Service Manger

Hy-Vee•Madison, WI

2d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt, efficient, and friendly customer service, ensuring customer needs are met. The Service Manager supervises and coordinates the activities of employees or performs the work of all job levels within the grocery department.

Requirements

Must be 18+
Ability to solve practical problems with a variety of variables and limited standardization.
Ability to interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to interview to obtain basic information.
Ability to guide people to provide basic direction.
Ability to follow technical manuals.
Increased contact with people.
High School or equivalent experience.
Two years or more of similar or related work experience preferred.
Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others.
Selects new employees and acts on employee problems.
Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Nice To Haves

Two years or more of similar or related work experience preferred.

Responsibilities

Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
Generates a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service.
Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
Learns customers' names and addresses them by name whenever possible.
Assists customers by escorting them to products, securing out-of-reach products, loading/unloading items, and noting/passing along customer suggestions.
Answers the telephone promptly and provides friendly, helpful service.
Acts as a leader and role model, maintaining positive employee relations.
Plans, prepares, and adjusts work schedules and assigns employees to specific duties, ensuring timely completion.
Supervises and coordinates activities of employees in all areas of the store in the absence of Department Managers.
Formulates pricing philosophies or merchandise following Store Director guidelines.
Ensures proper customer service throughout the store and addresses specific customer issues.
Evaluates employee performance to recommend personnel actions such as promotion, transfer, or dismissal.
Trains and enforces safety procedures to provide a safe and healthy work environment.
Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
Compiles, stores, retrieves, and understands managerial data (e.g., sales, inventory reports, ad and display projections/actuals).
Orders merchandise, verifies delivery, ensures quality, compares records with ordered merchandise, and reports discrepancies.
Trains workers in store policies, department procedures, and job duties.
Ensures employee compliance with established policy/law, security, sales, and record-keeping procedures.
Determines location of ad and promotional displays, ensuring product quality and quantities to meet customer and store demands and profitability.
Confers with employees and assists in solving problems affecting job performance and established policies and procedures.
Explains store services to potential personal and business account customers to generate additional business.
Understands the basics of store accounting.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Reports to work when scheduled and on time.
Determines the motivational needs of employees and provides the appropriate environment.
Stays current with market trends and information (e.g., competition, new products, equipment, merchandising techniques).
Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel.
Handles cash registers.
Recommends cost reduction programs.
Reviews personnel records to ensure completeness, accuracy, and timeliness and understands the basics of the payroll system.
Recommends additions, deletions, and shelf allocation of merchandise.
Assists in other areas of store as needed.
Performs other job-related duties and special projects as required.