Service Manager

Dream Live Prosper Communities•Little Rock, AR

28d•Onsite

About The Position

Dream Live Prosper Communities is looking for a driven, proactive, and exceptionally skilled professional to fill the role of Service Manager. Heading our dedicated service department, you will play a vital role in boosting resident satisfaction through the efficient resolution of work orders, precise oversight of maintenance operations and inventory, and the optimal performance of community systems. As a dependable leader and self-starter, you will bring a proven track record of coordinating vendor relationships and executing preventative maintenance strategies. The ideal candidate should possess extensive technical expertise in several areas, including HVAC, plumbing, electrical systems, appliance repair, and pool care.

Requirements

HVAC Certified
Proven experience as an HVAC Service Manager or a similar role.
Strong knowledge of HVAC systems, components, and controls.
Leadership and team management skills with a focus on collaboration.
Excellent problem-solving and decision-making abilities.
Familiarity with budgeting and cost control principles.
Practical communication skills for interactions with team members, vendors, and residents.
Relevant certifications and licenses in HVAC systems.
Familiarity with property management operations is a plus.
Have a valid driver's license, clean driving record, and a reliable vehicle to use for everyday work assignments and on-call rotation
Possess own basic tools
Ability to lift 50+ lbs and walk multiple flights of stairs daily.
Strong customer service skills and a can-do attitude.

Nice To Haves

Familiarity with property management operations is a plus.

Responsibilities

Wow-ing residents with impeccable service
Craft cost-saving initiatives and manage budgets effectively.
Swiftly respond to resident requests within 24 hours.
Guide the maintenance team's hours, focus, and on-call schedule.
Lead by example, providing mentorship and coaching.
Ready vacant apartments for move-ins, ensuring top-notch repairs and replacements.
Multi-skilled: from painting and electrical work to HVAC and pool maintenance.
Keep grounds pristine, promptly address emergencies, and identify property hazards.
Nurture relationships with service providers, overseeing vendors and supplies.
Maintain a well-stocked maintenance shop without unnecessary spending.
Uphold loss prevention initiatives and manage OpEx maintenance budget.
Streamline purchasing through Appfolio, ensuring cost-effective acquisitions.
Lead from the front, performing technician and groundskeeper duties.
Efficiently schedule vacancies for 5-day turns.
Assign service requests to qualified personnel for a 24-hour turnaround.
Schedule all vacancies for 5-day turns
Manage security deposit dispositions and attend required meetings.