Webber - Service Manager - Heavy Civil

Ferrovial•Tampa, FL

11d

About The Position

The Service Manager will be responsible for overseeing and managing all aspects of the service department operations, ensuring high-quality service delivery, customer satisfaction, and efficient workflow. This role demands strong leadership skills, technical expertise, and the ability to drive continuous improvement.

Requirements

Bachelor's degree in business administration, engineering, or a related field preferred.
Minimum of five years of experience in a service management role, preferably within the industry.
Strong leadership and team management skills, excellent communication and customer service skills, problem-solving capabilities, and proficiency in relevant software and tools.
Ability to work under pressure and manage multiple tasks
Detail-oriented and organized
Proactive and innovative approach to service management
Commitment to excellence and continuous improvement

Responsibilities

Supervise and manage the service team, ensuring efficient and effective operations.
Ensure the highest levels of customer satisfaction by addressing customer inquiries, complaints, and service issues promptly and effectively.
Coordinate and oversee service scheduling, maintenance, and repair activities to meet customer needs and expectations.
Conduct regular performance reviews, provide training and mentorship, and foster a positive work environment.
Manage the inventory of parts and supplies necessary for the service operations.
Implement and maintain quality control procedures to ensure the highest standards of service.
Develop and implement strategies for continuous improvement of service processes and procedures.
Generate and analyze reports on service activities, customer feedback, and department performance to support decision-making.
Ensure compliance with company policies, safety regulations, and industry standards
Other unlisted duties will be assigned.