Service Manager

Renewal by Andersen | Esler Companies•Upper Merion Township, PA

26d

About The Position

We’re looking for an experienced Service Manager to join our team! As a Service Manager for Esler Companies – Renewal by Andersen you will be responsible for establishing and preserving a high customer service experience by handling customer service interactions, reports, and repairs. You must ensure the Service teams are providing the highest level of customer service by maintaining positive relationships with homeowners and having a strong working knowledge of company standards, warranties and product and parts knowledge.

Requirements

Comprehensive knowledge of Renewal by Andersen’s product and processes, including measuring, installation, and service methods.
Demonstrated problem solving/opportunity identification skills.
Strong written and verbal communication skills.
High School diploma required
At least 2 years of experience in a management role required.

Nice To Haves

College degree preferred.

Responsibilities

Direct, supervise, and train all team members, ensuring proper techniques, policies and procedures are followed.
Provide continuous feedback to teammates, Installation managers, and crews.
Develop and maintain ongoing service training programs through formal and informal continuous learning opportunities.
Manage warranty reimbursement program, maximizing internal efficiencies to ensure the profitability of the program.
Improve and maintain service quality by enforcing policies and procedures, collaborating with other functional areas, and encouraging employee participation in solutions.
Prepares and manages budgets, schedules expenditures, and initiates corrective actions when required.
Conduct field inspections, ensuring installation and service methods and standards are being followed.
Other job duties as assigned.