Service Manager - Woodsville, NH

VIP Auto•Haverhill, NH

9d•Onsite

About The Position

The Service Manager is an inspirational leader responsible for upholding VIP's mission to earn automotive customers for life by ensuring an exceptional customer experience. They are expected to foster a positive working environment that attracts and retains high-performing individuals, encourages engagement, and promotes personal growth. The role also involves maintaining a safe workplace and ensuring compliance with all relevant regulations.

Requirements

Strong people management and leadership skills, motivational, supportive, assertive and decisive.
Excellent verbal and written communication.
Sound business sense, with the ability to analyze, prioritize, identify and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years related experience in automotive service management.
Completion of two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1– Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Prioritize workplace safety by following all safety policies, completing safety training, and reporting unsafe conditions.
Build and develop an extraordinary team through effective hiring, training, coaching, and career pathing.
Ensure proper scheduling of the team to meet customer needs during all operating hours.
Communicate effectively with the team through daily huddles and store meetings.
Monitor email for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers on vehicle conditions and solutions.
Control the dispatching and assignment of work orders to technicians based on availability and capability.
Attend off-site meetings and training sessions as needed.
Ensure satisfactory maintenance, appearance, and condition of the facility and equipment.
Manage daily preparation and securing of the location and customer vehicles.
Maintain a clean service department and inspect customer waiting areas and parking lots.
Enter any facility or equipment issues into the appropriate database.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations.
Communicate with other levels of management to ensure compliance with service standards and company policies.
Serve as policy administrator in the assigned location.