Service Manager - ANUSA Henderson

United Fidelity Bank • Henderson, NV

1d • $10,000 - $12,000 • Onsite

About The Position

Come join our rapidly growing team as a Service Manager at AutoNation USA Henderson! At AutoNation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail. We offer a national scale with an entrepreneurial spirit, an inclusive culture and diverse leadership, competitive compensation and benefits, and opportunities to make a real impact. Explore leadership opportunities at AutoNation today.

Requirements

• Proven leadership experience
• Strategic thinking and execution skills
• Passion for innovation and people development

Responsibilities

• Support service and sales staff across all operational areas.
• Schedule and manage departmental staff and workflow.
• Identify and execute service operation improvements in areas such as scheduling, dispatch, repair execution, and van/tool handling.
• Review service forecasts and align staffing and productivity accordingly.
• Conduct daily stand-up meetings with service and parts teams.
• Lead and support all department staff, including technical assistance.
• Create and implement standard operating procedures for store and fleet service operations.
• Monitor staffing levels, compensation structures, and employee turnover.
• Manage and grow the technician workforce with a focus on skill development, efficiency, and scheduling.
• Collaborate daily with the sales, fleet, parts and service teams to ensure operational alignment.
• Oversee the performance of Repair Production Representatives, Dispatchers, and support staff to grow repair order volume.
• Ensure accuracy related to duplicate (Tools to CDK) RO processing.
• Ensure seamless repair order flow across fleet, retail, and franchise operations.
• Manage accounts receivable related to service work.
• Serve as the escalation point for customer service issues, offering proactive solutions.
• Cultivate strong customer relationships to foster repeat and referral business.
• Report any activities or issues that may compromise dealership integrity.
• Document employee behavior for any actions that may warrant coaching and/or disciplinary measures, including termination.
• Enforce adherence to safety policies and ensure prompt accident reporting.
• Ensure compliance with federal, state, and local regulations, including OSHA and hazardous waste handling.
• Secure competitive bids for tools, equipment, repairs, and supplies.
• Ensure proper functionality of all shop equipment.
• Maintain updated technical documentation, bulletins, and service publications.
• Conduct quality control checks on completed service jobs.
• Conduct monthly reviews with the After-Sales Director (ASD) and weekly check-ins with the General Manager (GM).
• Maintain all required reporting systems for the GM, company, and manufacturer.
• Build partnerships with vocational and technical schools to support recruiting efforts.
• Optimize coverage and performance of AutoNation Mobile Service vans.
• Contribute to the development and execution of the annual service budget and sales forecast.
• Oversee the parts department, ensuring optimal inventory levels and turn performance.
• Set and maintain purchasing policies, including order codes and inventory guidelines.
• Monitor inventory to prevent obsolescence, perform perpetual bin counts, and manage end-of-month reporting, reconciliation, and invoice processing.
• Prepare and manage the annual operating budget for the parts department.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide discounts
• Participation in DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed