Service Manager - Westbrook, ME

VIP Tires & Service•Portland, ME

1d•Onsite

About The Position

The Service Manager is an inspirational leader responsible for fostering an exceptional customer experience and a positive team environment. This role involves setting high expectations for team members, ensuring they feel appreciated, well-prepared, and find personal success within the VIP family. The Service Manager creates a working environment that attracts and recognizes high-performing individuals, encourages engagement, and promotes personal growth, while also maintaining a safe workplace and ensuring compliance with all regulations.

Requirements

Strong people management and leadership skills: motivational, supportive, assertive, and decisive.
Excellent verbal and written communication skills.
Sound business sense with the ability to analyze, prioritize, identify, and implement solutions.
Strong organization and time management skills.
A comprehensive understanding of automotive servicing and the industry.
Two years of related experience in automotive service management.
Completion of a two-year college or technical school program recommended, or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant required.
State Inspection License Required (where applicable).

Nice To Haves

ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.

Responsibilities

Ensure workplace safety is the top priority, adhering to all safety policies, completing safety training, and reporting unsafe conditions.
Build and develop an extraordinary team that delivers a superior customer experience by hiring the best associates, ensuring completion of required training (LMS, vendor, T.I.A. basic automotive service certification), providing career pathing through coaching, and supporting ASE certifications.
Properly schedule the team to meet customer needs during all hours of operation.
Communicate effectively with the team through daily huddles and bi-monthly store meetings.
Monitor email for customer appointments and communication.
Train, support, and deliver the 5 for 5 process to educate customers on vehicle conditions and partner on solutions.
Control the dispatching and assignment of work orders to technicians based on the guideline of the first available technician who can perform the work properly.
Attend off-site meetings and training sessions several times per year.
Ensure satisfactory maintenance, appearance, and condition of the facility and equipment, complying with safety and environmental codes.
Manage the daily preparation and securing of the location, service desk, and equipment.
Maintain a clean service department throughout the business day and inspect customer waiting areas and parking lots for cleanliness.
Enter any facility or equipment issues into the respective databases.
Enforce strict compliance with the service Code of Ethics and all municipal, state, and federal regulations.
Communicate with other levels of management to ensure compliance with service standards and company policies.
Serve as the policy administrator in the assigned location.