Service Manager

Holt of California•Stockton, CA

15d•$115,000 - $125,000

About The Position

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation. THIS POSITION IS LOCATED IN Stockton, CA. POSITION SUMMARY The Construction and Technology Service Manager has responsibility for the success of the Construction and Technology Service Department as measured by customer satisfaction, employee satisfaction, safety, growth, profitability, and the overall success of the Construction & Technology Division. This position is expected to positively engage with all Construction & Technology Departments for the ultimate success of our customers and the division. The Construction & Technology Service Manger will actively participate in companywide activities to enhance success for all divisions and their customers. Sharing and using best practices is a fundamental of the job. QUALIFICATIONS REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Teamwork - Exhibits objectivity and openness to other views, gives and welcomes feedback and contributes to building a positive team environment.
Written Communication - Writes clearly and informatively, edits work for spelling and grammar, presents numerical data effectively, able to read and interpret written information.
Quality - Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.
Accountability - Accepts responsibility for mistakes or problems; maintains ownership of assigned tasks.
Attitude - Demonstrates a positive attitude and supports the organization’s mission, vision and values, such as honesty and integrity.
Safety and Security - Observes safety and security procedures.
Systems and Software – Ability to utilize computers, software programs (ie. Office 365, Web mail, etc.) and moderately complex excel spreadsheets
Accountability - Ability to accept responsibility and account for his/her actions.
Accurate - Ability to perform work accurately and thoroughly.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Communication – Clear and concise, active listener, confident and friendly
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
High school diploma or general education degree (GED) and a minimum of 5 years of industry and management experience; or equivalent combination of education and experience.
Must have a valid driver license and a clean DMV report.

Responsibilities

Implement goals and processes for job management to ensure work orders are accurate and timely
Manage and review financial statements to maximize growth and profitability.
Utilize service KPI’s to guide each shop’s success. Technician Productivity Work Order Days to Close Open Work in Process Customer Satisfaction
Oversee Service Department budgeting and target setting.
Oversee operational aspects of the service department to ensure department meet customer and employee expectations
Improve and implement key processes to drive towards operational excellence in Service Operations
Develop the Service Supervisors with the goal of improving and growing capacity, quality control, and profitability
Develop, implement, and sustain a regular Product Problem Management (PPM) process to share information and best practices between Construction & Technology Service Departments.
Develop and maintain relationships with other Holt Service management as well as neighboring dealers for service collaboration and best practice sharing.
Recommend methods to improve product offerings, equipment, performance, and quality of product offerings.
Participate in Union negotiations.
Oversee the success of Safety initiatives within their department
Other duties may be assigned.