Service Manager

RV Country Oregon LLC•Tualatin, OR

10h•$90,000 - $140,000•Onsite

About The Position

RV Country is looking for a strong committed Service Manager to create an environment which controls efficiency, internal cost, profitability and can maintain positive employee relations. The Service Manager carries out responsibilities by building customer relationships, operating their department at maximum production, creating a motivating work environment and properly managing the assets of the department. This is a great opportunity if you’re driven and experienced in the RV and/or Automotive field and possess the ability to be systematic and process driven.

Requirements

Understand the service process.
Analysis/problem solving skills.
Team leadership and motivation skills to the service staff.
Demonstrate commitment to and creative thinking for continuous improvement.
High ability to multi-task.
Ability to develop and maintain a good business relationship with both external and internal customers.
Minimum 3-5 years of experience in RV or Auto service operations
Experience in a leadership role with demonstrated ability to motivate and manage people.
High school diploma or GED required

Nice To Haves

additional business coursework preferred

Responsibilities

Lead daily operations of the service center, overseeing workflow, technician scheduling, and work order management from diagnostics through invoicing or claims.
Provide strong leadership and support for service employees, including coaching, conducting meetings, and participating in recruitment and performance reviews.
Deliver exceptional customer service by maintaining clear communication throughout the service process and upholding company service standards.
Use extensive RV product knowledge to support technicians, resolve issues, and ensure high-quality service.
Collaborate with management on continuous improvement initiatives, including safety, training, and technical updates.
Monitor customer satisfaction metrics (CSI and NPS) and implement strategies to maintain or exceed company goals.