Service Manager

Anderson Automotive Group • Genesis, TN

1d • Onsite

About The Position

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. In this role, you will ensure that the daily inventory of technicians’ time is consistently sold to service customers. The Anderson Automotive Group is a family owned and operated business with over seventy years of history. Founded in 1955, our roots run deep through philanthropy and community development, and we are located in the best markets in the southeast. Our franchise car dealerships represent world-class manufacturers including: Toyota, Subaru, Nissan, Kia, Buick, GMC, Chevrolet, Cadillac, Acura, and Honda. We strive to be a progressive, world-class retailer and service provider. Every associate at Anderson Automotive Group is critical to our success.

Requirements

• Valid Driver's License.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Prepares and administers an annual operating budget for the service department.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Directs and schedules the activities of all department employees.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc..
• Ensures that the work areas and customer waiting area are kept clean and maintains a safe work environment.

Benefits

• Competitive Compensation plans and paid training.
• Manufacturer based incentives that reward performance.
• Innovative in-house learning systems and training programs centered around promotional growth and advancement.
• Comprehensive health benefits packages, including telehealth and behavioral health services.
• 401k retirement plans with company match.
• Paid time off, bereavement, and vacation benefits.
• Industry leading maternity and paternity leave.
• Paid employee referral, recognition, and bonus programs.
• Uniforms provided.
• New video multi-point inspection instead of paper.
• Employee discounts on parts, service, vehicle purchases, and local entertainment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees